We are currently hiring for a professional and high level AV Technician who can assist our high profile client onsite daily with AV Conference equipment and software in a break/fix, onsite support and systems testing support role. The hired AV Technician will be expected have experience and capabilities to perform stand alone support of VTC Conference technologies.
Day-To-Day Responsibilities:
- Experience in auditorium AV troubleshooting
- Knowledge of Logitech, Microsoft Teams Rooms, and other videoconference applications
- Knowledge of QSC Reflect application
- Basic knowledge of MS Intune and MS Teams Admin Center.
- Experience working in BIAMP Tesira and DANTE application.
- Perform intricate troubleshooting on AV systems for break fix resolutions
- Troubleshoot AV/V problems last minute as required as well as non-critical situations
- Identifying and resolving issues with a video wall system
- Perform preventative maintenance tasks to help maintain customer spaces including but not limited to ensuring that all technology works as designed and testing/repairing various hardware components
- Responsible for job site documentation and providing client training on the AV Technology as needed
- Interact with client Customer Help Desk ticketing system to respond to end user requests
- Collaborate with internal/external teams in a professional manner that reflects the values of AVI-SPL
- Field installation of control programs (AMX / Crestron/QSYS/Firmware) – upload and download capability
- Deliver field service support of control programs (AMX / Crestron/ QSYS /etc.) – minor edits (could be with the aid of a programmer), compile, upload and download capability
- Understand and adhere to local safety standards for all site duties
- Travel to various job sites as required
- Daily system testing to ensure equipment and room functionality
Must-Haves:
- Effectively communicate with employees, customers and colleagues
- Highly polished professional demeanor.
- Ability to use hand and power tools in a safe and efficient manner and to solder & crimp connectors
- Ability to manage small to medium projects
- Familiarity with intermediate programming (AMX/Crestron/QSC) – changes and troubleshooting
- Ability to work and think independently and ensuring to meet deadlines
- Intermediate/advanced knowledge of AV control systems, codecs, DSP's, TCP/IP networking and computing platforms.
- Knowledge of basic signal flow for audio, video and control
- Minimum of a High School Diploma or equivalent
- 5 plus years of AV break-fix experience
- Experience with Crestron, AMX, QSC systems
- Ability to regularly climb and work from ladders up to heights of 35 feet; lifting equipment, tools and materials
- Business casual dress always required.
- Valid Driver's License and a Motor Vehicle Record that meets company driving standards
Nice-To-Haves:
- Minimum of 3 - 5 years of audiovisual integration and/or service experience
- The following training certifications:
- QSYS Level 2 Certification
- Crestron Professional Installation
- Essentials of Crestron Programming Certification
- Exton AV Associate Certification