Onsite Assistant Community Association Manager (Stonebridge Ranch)

Role: Onsite Assistant Community Association Manager

Location: McKinney, TX

Community: Stonebridge Ranch Community Association

Pay Range: $23.00 - $26.00 per hour (depending on experience)

Job Type: Full Time

Company Summary

RealManage Elevated Onsite is a division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The RealManage Elevated Onsite professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.

RealManage Elevated Onsite is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning, and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

Join RealManage Elevated Onsite fast-growing team where energy, teamwork, innovation, and contribution are highly valued.

Each branch proudly serves a diverse mix of single-family, townhome, and condominium communities. These community associations are of all sizes, from small communities to large, master-planned communities.

RealManage has earned the prestigious Certified recognition from Great Place to Work, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.

Community Summary

Stonebridge Ranch is one of the most respected and sought-after master-planned communities in North Texas. Spanning over 5,000 acres and featuring more than 70 distinctive villages along with over 500 acres of open space, our vibrant community offers a welcoming environment for families, retirees, and individuals from all walks of life.

Role Summary

The Assistant Community Association Manager supports the daily operations of Stonebridge Ranch Community Association by independently managing administrative workflows, resident services, financial processing coordination, and management follow-through.

Working under the direction of the Assistant General Manager, this position serves as a central point of coordination across management, residents, vendors, and internal departments. The ACAM is responsible for ensuring routine administrative matters are addressed accurately, professionally, and within established timelines, allowing senior management to focus on operational oversight, departmental leadership, and Association priorities.

The successful candidate must demonstrate sound judgment, strong communication skills, organizational discipline, and the ability to resolve routine matters independently while recognizing when escalation is necessary.

This is a hands-on administrative management support position requiring accountability for assigned workflows, proactive problem-solving, and consistent follow-through in a large-scale, professionally managed community.

Responsibilities

• Administrative Operations: Independently manage daily administrative workflows, correspondence, records, and assignments through completion.

• Resident Services: Address homeowner inquiries, account questions, portal assistance, and routine policy matters with professionalism and sound judgment.

• Financial Administration: Coordinate AR/AP workflows, payment processing, vendor documentation, and related follow-up within established financial controls.

• Management Coordination: Track directives, deadlines, and departmental action items, ensuring timely follow-through without repeated management intervention.

• Board & Governance Support: Coordinate meeting materials, maintain Association records, and monitor action items under management's direction.

• Process Improvement: Maintain SOPs, identify administrative gaps, and implement approved improvements.

• Issue Resolution: Independently research and resolve routine matters, escalating issues that require management decisions or authorization.

• Front Desk Coverage: Provide coverage during scheduled breaks, employee absences, and other operational needs to ensure continuity of resident services.

• Office Operations: Maintain office supplies, administrative resources, and organized records.

Disclaimer

This description is not intended to be an exhaustive list of duties. Responsibilities may evolve based on Board direction and community needs. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of this position.

• Previous experience in property management, HOA/condominium management, real estate, hospitality, and/or a related field is preferred
• Strong organizational skills with the ability to prioritize and multitask effectively
• Self-started with strong judgement and the ability to independently manage workflows and resolve routine issues
• Professional verbal and written communication skills
• Positive, customer-focused attitude with a professional demeanor
• Proficiency in Microsoft Office (Word, Excel, Outlook); experience with property management software is a plus
• Ability to work independently and collaboratively in a dynamic, fast-paced

Professional Expectations

The ACAM must be dependable, reliable, organized, and capable of exercising independent judgment. As an extension of senior leadership, this individual is expected to demonstrate professionalism, discretion, accountability, and consistent follow-through.

Most importantly, the position requires someone who takes ownership of responsibilities, anticipates operational needs, and can be trusted to maintain continuity when senior management is occupied or unavailable.

Physical Requirements

• Ability to sit for prolonged periods at a desk and work on a computer.
• Ability to occasionally stand, walk, bend, or reach as needed.
• Ability to lift or move objects up to 10-15 pounds (e.g., files, office supplies).
• Manual dexterity to operate a computer keyboard, mouse, telephone, and other office equipment.
• Visual acuity to read printed materials, spreadsheets, and computer screens.
• Hearing and speech ability to communicate effectively in person, by phone, and in virtual meetings.
• Ability to work in a standard office environment with moderate noise levels.
• Ability to work a standard schedule, with occasional extended hours as required.

Pay and Benefits

$23.00 to $26.00, per hour depending on education and experience.

Benefits include

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High-Deductible Medical Plan to be eligible)
• FSA
• Education Reimbursement
• 401K matching
• Employee Assistance Program (EAP)
• 11 paid Holidays

EEO & Values Statement

RealManage is a values-based, equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

ADA Statement

RealManage is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to apply for this position or perform essential job functions, please contact Human Resources at hr@ciramail.com.