Online Student Enrollment Advisor

X\Personnel \POSITIONS CURRENT \EM Executive Management \0029.EM EDUKAN - Online Student Enrollment Advisor \0029.EM Online Enrollment Services Advisor PosDes 07.23.26.docx POSITION DESCRIPTION Position Title Online Student Enrollment Advisor Number 0029.EM FTE 1.0 Classification Classified Non-Exempt Report To Chief Executive Officer Date 0726 General Description and Purpose Full-time Administrative position. Responsible for various duties required for the efficient operation of the Enrollment Services Office. Primary FunctionsResponsibilities The Online Student Enrollment Advisor is the frontline advisor and facilitator for the flow of enrollment information between EDUKAN Pratt Community College and prospectivecurrent students. The position serves as a liaison. Responsibilities include providing direction and oversight for co llege enrollment activities and the flow of student information on college policies practices and rules. The position contributes to student services duties from the time of initial inquiry through seated enrollment . The goal of the position is to assist in transitioning the student from inquiry into the virtual classroom by ensuring online services and communications are delivered and by maintaining close collaboration with team members to achieve daily goals. Performance Measurement 1. Contributes to the mission and vision by providing administrative oversight to ensure effective and timely online enrollment and advising procedures are delivered to ensure EDUKAN students are enrolled in a timely manner. 2. Provide outstanding customer service and act as a key point of contact with students and operational stakeholders during the enrollment process. 3. Responsible for all day -to-day operations related to the facilitation of the enrollment process. 4. Responsible for managing incoming and outgoing emails and phone calls sending correspondence to stakeholders as needed and tracking enrollment updates on daily reports. 5. Responsible for student curtesy follow -up calls. Making 12 -150 calls or text messages daily is standard practice to achieve enrollment goals until the conversion rate reaches 90 or higher. 6. Responsible for problem -solving by working with Admission s Registrar Student Success Center Business Office and Financial Aid to resolve issues such as residency pre -requisite payment plan or financial aid processing completing enrollments in a timely manner from initial inquiry through start verification. 7. Responsible for daily troubleshoot ing as well as collect ing and maintai ning supportive documentation. 8. Work collaboratively with all areas of the PCC and EDUKAN team to support daily operations and project development. 9. Responsible for daily monitoring and utilization of data produced by the SQL system reports including Application Report EDUKAN Registration Reports EDUKAN Applied Not Registered Report and the List of Students Who Could Not Enroll Due to Missing Pre -Requisites Report. Utilize the daily information to complete the EDUKAN Scrub Report to outline daily priorities to secure student enrollments. 10. Responsible for following late enrollment eligibility rules and processing applications accordingly. Works with Registrar and Administration as needed to obtain special -circumstances late enrollment approvals. Once enrollment is completed transfer stude nt and faculty engagement to the Canvas Coordinator. 11. Works collaboratively with the Canvas Coordinator to reduce the never attended" student list submitted following the 1159 PM Sunday deadline of the first week and submits the final never attended" report to the Registrar for dropping students by 500 PM CT on the following Monday. X\Personnel \POSITIONS CURRENT \EM Executive Management \0029.EM EDUKAN - Online Student Enrollment Advisor \0029.EM Online Enrollment Services Advisor PosDes 07.23.26.docx 12. Facilitate coordination maintain s supportive documentation and conduct the Enrollment Merger Meeting as outlined in the policy. 13. Completes distributes and posts reports for stakeholders as needed stores files on the Teams" drive at the end of each session and provides an Enrollment Summary Report at the end of each term. 14. Responsible for reporting and seeking guidance from the Chie f Executive Officer when enrollment operations fall short and administrative intervention is required. 15. Responsible for the submit ting process adjustments for policies and procedures working collaboratively with the Manager of Strategic Alignment and Operations to develop and implement them . 16. Interface with H igh School Advisors regarding student activity and grade reporting process. 17. Facilitate all activities related to the EDUKAN VIP Counselor Advisor Program. 18. Work collaboratively with academics teams via the start verification process to ensure student retention and successful program starts . 19. Work collaboratively with Manager of Strategic Alignment and Operation to continuously improve and fine tune enrollment processes to ensure goals are met. 20. Ensures all required interactions with Admissions the Registrar the Student Success Center the Business Office and EDUKAN are responded to within 24 to 48 hours of request. 21. Responsible for maintaining student confidentiality when working across all College and EDUKAN teams. 22. Stays current with website and system functions. 23. Complete all other duties assigned by the Chief Executive Officer in a timely manner. Coordination and Accountability Tasks 1. Coordinate manage and facilitate all enrollment related activities. 2. Maintain a productive working relationship with all employees regarding employment matters personnel policies and procedures. 3. Attend and participate in weekly meetings with the Manager of Strategic Alignment and Operations to navigate needed actions review special circumstance issues and review position outcomes to determine opportunities for improvement and adjustment. Supervises the Following Staff None Required Knowledge Skills Abilities and other Characteristics. 1. Knowledge of principles and processes for providing customer service including student needs assessment meeting quality standards for services and evaluation of student satisfaction with the enrollment process. 2. Knowledge of administrative and clerical procedures and systems proficient in Microsoft Office Word Excel PowerPoint and experience managing files records and office terminology. 3. Strong o ral and written comprehension. 4. Knowledge of principles and procedures for academic recruitment. 5. Strong communication oral presentation skills . 6. Ability to express ideas clearly confidently in oral and written form. 7. Excellent t elephone etiquette. 8. Ability to w ork effectively under pressure. 9. Ability to handle and r etain confidential information. 10. Ability to work effectively with minimal supervision. 11. Deep understanding of students and their specific higher educational needs. 12. Ability to learn and adapt quickly and efficiently. 13. Ability to adapt to chang ing situations and environments effectively. X\Personnel \POSITIONS CURRENT \EM Executive Management \0029.EM EDUKAN - Online Student Enrollment Advisor \0029.EM Online Enrollment Services Advisor PosDes 07.23.26.docx 14. Proficient in all aspects of EDUKAN including program requirements enrollment procedures and partner colleges. 15. Active and attentive l isten ing skills. 16. Strong organizational skills. Experience 1. Minimum of one 1 year of experience in admissions enrollment management student recruitment academic advising customer service higher education administration or a related field is required. 2. Demonstrated ability to achieve performance goals in a student -focused or customer service environment is preferred 3. Experience working with online education adult learners transfer students or non -traditional student populations preferred . Education Associates degree required Bachelors degree or higher preferred . Certifications andor Licensure Willingness to obtain training to enhance and support position and expand credentials. Work ConditionsEnvironment 1. Remote Office Setting . 2. Requires prolonged periods of computer use and frequent communication by telephone email and video conferencing. 3. Position working hours will include day and evening hours including weekends to support students and college initiatives. Other None Acknowledgement of Receipt and Agreement By signing below I acknowledge that I have received and reviewed a copy of this position description. In addition I agree to strive to effectively perform and comply with the job duties and responsibilities outlined in this description. ___ _ Employee Name Printed Date ___ Employee Signature