Online Program Manager

1. Data Analytics (20%)

• Collects and analyzes enrollment and forecasting data to assess and evaluate program effectiveness.
• Utilizes UAccess Analytics and related reporting tools to support data-driven decision making by the leadership team.

2. Program Development & Onboarding (40%)

• Guides campus partners through the process of onboarding new online courses, certificates, and degree programs.
• Coordinates and plans the administration and operation of academic programs, including policy development, budgeting, cost negotiation, expenditure forecasting, and resource allocation.
• Ensures timely and efficient implementation of new programs in alignment with Arizona Online's standards and processes.

3. Relationship Building & Program Maintenance (40%)

• Builds and sustains relationships with internal and external partners to ensure administrative processes are completed accurately and efficiently.
• Creates best practice guides, web content, and other resources to inform and support campus partners.
• Manages existing programs in the portfolio, providing ongoing maintenance, updates, and troubleshooting to ensure continued success and alignment with institutional priorities.

Knowledge, Skills, and Abilities:

• Ability to collect, interpret, and apply enrollment and forecasting data to inform program decision-making.
• Skill in coordinating and managing the administration of academic programs, including budgeting, policy implementation, and resource allocation.
• Ability to manage academic processes and workflows effectively.
• Strong collaboration and relationship-building skills to work with faculty, staff, and campus partners.
• Ability to balance multiple priorities in a fast-paced environment while maintaining accuracy and attention to detail.
• Skill in preparing and delivering clear, concise reports and presentations to support program goals and leadership decisions.
• Capacity to anticipate challenges, think critically, and develop effective solutions.
• Knowledge of higher education policies, structures, and best practices, particularly related to online learning and program management.
• Familiarity with university administrative systems such as UAccess Student (PeopleSoft Campus Solutions), UAccess Analytics, and related academic processes.
• Excellent critical thinking, analytical, problem-solving, organizational, and presentation skills.
• Ability to communicate effectively in both technical and non-technical language to various audiences, including senior leadership.
• Proficiency in Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint.
• Strong time management and prioritization skills with the ability to manage multiple projects and meet deadlines.
• Demonstrated resourcefulness, flexibility, responsiveness, and attention to detail.