Position Summary: An Online Services, Implementation Specialist customizes GBS’ online enrollment system to meet client specific enrollment needs. Ability to analyze, process, and develop solutions to deliver a customized benefit enrollment system required. A successful candidate will be able to manage approx. 65 clients.
Essential Duties & Responsibilities:
• Solid understanding of benefits administration, enrollment process, and payroll functionality
• Ability to quickly process and extract information from multiple, complex documentation sources and translate the information into the online system
• Forethought and planning to determine proper implementation strategy while considering system functionality, best practice, and client needs
• Liaison with cross-function internal teams (including EDI, Brokers, and Account Managers)
Skills & Qualifications:
• Ability to independently exercise sound judgment for defined job duties, obtain results, troubleshoot problems, and formulate solutions
• Self-starter, highly motivated, and hands-on
• High attention to detail and accuracy
• Ability to multi-task, prioritize and organize in a face-paced environment
• Proven ability to work effectively alone and on a multi-disciplinary team
Education & Experience:
• 1+ years working in a related field (technology, HR, benefits)
• Excel skills required (formulas and v-lookup used daily)
• Strong work ethic • Tech–savvy
• Excellent communication (written and oral)
• Prior BenAdmin system experience helpful