Online Giving & Data Specialist, Pledge Processing

By bringing people and organizations together to solve our region's most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It's more than a day job. It's a mission. Come work with us!

We offer a comprehensive benefits package including 12 days of vacation earned over the first 12 months of employment, sick pay, 10 company holidays, 5 1/2 flexible/personal holidays, 3 volunteer days, parental leave, health, dental, vision and life insurance for you and your family, short term disability, long term disability, and a 403(b) with an organization match and 3-year vesting schedule.

The Online Giving & Data Specialist is responsible for planning, organizing and producing online giving campaigns using our internal CRM software – Andar. The Specialist is responsible for maintaining, updating, and implementing new features to the online giving platform's framework. The Specialist works with companies to ensure their online giving campaign is developed and executed with accurate information and reflects the giving options and messaging dictated by the companies.

General Responsibilities:

• Manage the successful execution of online giving campaigns for corporate clients in coordination with internal, UW staff and external Employee Company Coordinators (ECC)
  • Implement updates to messaging and layout to bring websites to production by stated deadlines
  • Update database information used in support of online giving campaigns using .csv files
  • Train internal and external staff on use of the ePledge platform and provide software support to donors, companies and staff
  • Provide campaign reporting to clients as needed and at the close of campaigns
• Be a subject matter expert on the CRM, Andar, configure and maintain the overall ePledge framework
  • Explore and implement existing and new functionality to ensure the reliability and effectiveness of our user facing technology, reporting, and database integrity
• Follow established guidelines for keeping supervisor informed of progress, developments and obtaining approvals
• Contribute to the overall success of United Way by performing other essential duties and responsibilities as assigned

Key Accountabilities:

• Responsible for managing production of online giving sites for assigned company campaigns: database updates, email and site messaging creation/revisions, and system support as needed to end users and site administrators
• Assisting in the creation, maintenance and improvement of internal and external processes, keeping in line with our strategic plan and mission
• Responsible for building and maintaining strong relationships with key stakeholders in the community

Relevant Experience:

Three (3) years relevant work experience and/or related degree or equivalent training program

KSA (Knowledge, Skills and Abilities):

• Computer proficiency in Windows environment
• MS 365: Outlook, Word, Excel, SharePoint – intermediate proficiency required
• Basic knowledge of html, CSS, and/or JavaScript preferred
• Functional understanding of website builders and how user interface interacts with CRM database
• Ability to acquire, analyze and apply professional/technical knowledge, skills, experience, and judgment to accomplish results, better service customers and contribute to the organization's intellectual capital
• Ability & flexibility to multi-task with high work volume and to meet deadlines and manage projects effectively
• High level of attention to detail and accuracy in composing, typing, proofing and establishing priorities and meeting deadlines
• Advanced interpersonal, customer service and problem resolution skills on phone, by email, and in person
• Ability to work autonomously, as well as to take direction as needed
• Analytical ability to gather and summarize data for reports, find solutions to various administrative problems and prioritize work
• ability to maintain confidentiality

Employment is contingent upon succesfully passing a background check.

United Way of Greater St. Louis is an equal opportunity employer.