Onboarding Coach

Onboarding Coach

Salary

$42,000.00 - $78,000.00 Annually

Location

Zanesville Campus, OH

Job Type

Full-Time Staff

Division

Enrollment Services

Opening Date

10/24/2026

• Description
• Benefits
• Questions

Position Description

The Onboarding Coach provides intensive, one-to-one coaching and proactive support to admitted Zane State College students and their families to convert admission into successful matriculation. Operating from an evidence-based coaching framework, the position manages an annual caseload of approximately 250 admitted students, guiding them through enrollment milestones including orientation, financial aid, placement, registration, and first-term onboarding. The role collaborates across campus offices to resolve matriculation barriers, connects students with academic and community resources, and maintains systematic documentation to support Title III grant reporting and institutional retention goals. This position hiring range is between $42,000 - $49,000 annual USD with the max potential of up to $78,000 within this pay band.

Essential Duties and Responsibilities

• Manage an assigned caseload of approximately 250 admitted students, initiating proactive outreach through multi-channel communication (phone, text, email, virtual, and in-person) to build rapport and support transition to enrollment.
• Guide students and families through key onboarding milestones, including completion of the FAFSA and financial aid requirements, placement evaluation, academic advising, orientation attendance, and course registration.
• Identify individual academic, personal, logistical, and financial barriers to enrollment; provide proactive problem resolution and connect students to internal and external support services.
• Collaborate closely with Admissions, Financial Aid, the Registrar, Student Success Coaches, and Academic Services to facilitate seamless student handoffs and resolve enrollment roadblocks.
• Maintain accurate, timely records of all student interactions and milestone progress within the student information system and customer relationship management platforms to support Title III grant tracking and reporting.
• Participate in new student orientation sessions, yield events, and campus onboarding activities, delivering workshops and presentations for incoming students and families as needed.
• Track student yield and retention metrics for the assigned cohort, providing data and qualitative summaries to the Activity Director and project leadership to inform continuous improvement.
• Perform other duties as assigned.

Qualifications

• Associate degree required; bachelors degree preferred in education, counseling, social work, communication, business, or related field.
• Minimum of one year of experience in student services, advising, coaching, admissions, case management, youth development, or a closely related field required.
• Knowledge of college-going processes, financial aid/FAFSA fundamentals, and common barriers faced by first-generation, low-income, and rural college students.
• Demonstrated ability to establish rapport with diverse student populations and families, communicate with empathy, and manage a high-volume student caseload.
• Proficiency with student information systems, CRMs, data tracking tools, and standard office productivity software.
• Valid drivers license and willingness to travel within the Colleges three-county service district (Muskingum, Guernsey, and Noble counties).

Employment and Benefits

This is a full-time, twelve-month, grant-funded Professional Staff position supported by a five-year U.S. Department of Education Title III Strengthening Institutions grant. Continued employment is contingent upon grant funding, institutional sustainability funding, satisfactory performance, and institutional need. Normal working hours are Monday through Thursday, 7:30-5:30., with occasional evening or weekend hours required for yield events, orientations, and peak registration periods. This position is eligible for Ohio public retirement system benefits (SERS or STRS, as applicable). FLSA status: Non- Exempt.

Excellent benefits include medical, dental, vision, life insurance, long-term disability, and retirement.

01

Do you hold an associate degree or higher?

• Yes
• No

02

Do you have at least one year of experience in student services, advising, coaching, admissions, case management, or a closely related field?

• Yes
• No

03

This position requires travel within the Colleges service district - Muskingum, Guernsey, and Noble counties - to high schools, career centers, and community sites. Do you have a valid drivers license (for insurance purposes if you are to drive a company vehicle) and reliable transportation for routine local travel (should a company vehicle be unavailable)?

• Yes
• No

04

The position requires occasional evening and weekend hours during orientation, yield events, and peak registration periods. Are you available to work that schedule?

• Yes
• No

05

This position is funded by a five-year U.S. Department of Education Title III grant (October 1, 2026 - September 30, 2031). Continued employment is contingent on grant funding and/or the Colleges ability to create sustainable funding if institutional need is established beyond the 5 year period. Do you understand and accept these terms?

• Yes
• No

06

This position is ineligible for Visa sponsorship. Do you now or in the future require sponsorship for employment in the United States.

• Yes
• No

Required Question

Employer Zane State College

Address 1555 Newark Road

Zanesville, Ohio, 43701

Phone 740.588.4407

Website http://www.zanestate.edu