SUMMARY:
Under the direction of the Regional Manager review, communicate and report previous day late trips with providers that have exhibited higher late percentages.
ON-SITE in the DISTRICT of COLUMBIA
ESSENTIAL FUNCTIONS:
- Collect and analyze the daily data regarding the on-time performance of non-emergency transportation providers.
- Use of space and time reports, pickup and delivery standards reports and specific trip information to compile reports on trips that did not meet the on-time performance standards as set by the provider contract.
- Communicate daily with providers in order to gather reason responses for all late trips.
- Communicate with Call Center personnel regarding discrepancies identified within the InSight system that may affect reporting.
- Track on-time performance and maintain accurate records of performance levels for each provider reviewed. Enter responses sent by providers in InSight daily.
- Ability to analyze results and make recommendations for changes to business processes to management.
QUALIFICATIONS REQUIRED:
- Excellent research and problem-solving skills
- Excellent time management skills: ability to complete tasks on time and within budget
- Superior written and oral communicative skills
- Proficient in Microsoft Word, Outlook and Excel
- Self-directed
- Ability to recognize positive or negative trends and communicate these changes
- Duties require professional verbal and written communication skills and the ability to type 40 wpm
- Willingness and ability to work overtime when needed
- Ability to multi-task
MINIMUM REQUIRED EDUCATION:
- High school diploma or equivalent