On Site Program Manager

Position Summary

The On-Site Program Manager serves as the dedicated, on-site representative for Total Safety at large industrial customer locations. This role provides consistent account ownership, manages all on-site programs, and ensures high levels of customer satisfaction, operational performance, and sales growth.

The OSPM operates with a high degree of independence, making day-to-day decisions to resolve issues, improve service, and support account success.

Key Responsibilities

1. Customer & Account Management

• Serve as the primary on-site contact for all customer interactions

• Build strong relationships across all levels of the customer organization

• Respond to and resolve service issues using sound judgment and root cause analysis

• Conduct regular site walkthroughs to assess program performance

• Support account reviews and identify growth opportunities

• Represent Total Safety professionally at all times

2. Program Management

• Oversee all on-site programs (VMI, vending, and value-added services)

• Manage program setup, changes, performance, and continuous improvement

• Ensure all equipment and service areas are operational and well-maintained

• Coordinate with internal teams and vendors as needed

• Apply contract terms and compliance requirements in daily operations

3. Inventory & Operations

• Monitor inventory levels, usage trends, and replenishment needs

• Conduct audits and resolve discrepancies

• Oversee storage, product flow, and on-site organization

• Coordinate urgent or special fulfillment needs

• Maintain a safe, clean, and compliant work environment

4. Reporting & Administration

• Track and report on program performance, inventory, and service metrics

• Maintain accurate records of all activities and transactions

• Analyze data to identify trends and recommend improvements

• Communicate key updates and insights to internal stakeholders

Qualifications

Education & Experience

• Bachelor’s degree or equivalent experience preferred

• 3+ years in account management, program management, or industrial distribution

• Experience in manufacturing or industrial environments preferred

Skills & Abilities

• Strong customer service and relationship-building skills

• Ability to work independently and make sound decisions

• Strong organizational and problem-solving skills

• Proficiency in Microsoft Office and ability to learn systems quickly

• Knowledge of inventory management principles

Work Environment & Requirements

• Primarily based in industrial/manufacturing facilities

• Requires standing, walking, lifting (up to 50 lbs), and working around equipment

• Must meet all site safety and compliance requirements

• Valid driver’s license and reliable transportation required

Performance Focus

Success in this role is measured by:

• Customer satisfaction and responsiveness

• Inventory accuracy and program performance

• Issue resolution and follow-through

• Sales support and account growth

• Ability to work independently and make effective decisions