Taranis is an AI-powered crop intelligence platform helping ag retailers and growers make better agronomic and input decisions through leaf-level insights and data-driven recommendations. We work with leading agricultural retailers and crop protection companies across millions of acres in the U.S. and globally.
Our Global Headquarters is in Westfield, Indiana, with our R&D and Innovation Center in Tel Aviv, Israel. To learn more, visit www.taranis.com.
The Role
We are looking for a highly driven, customer-focused Customer Success Representative who takes ownership, operates independently, and gets things done.
You will own the day-to-day success and engagement of an assigned customer portfolio, working closely with Regional Account Managers to drive adoption, customer value, retention, renewals, and expansion.
This is a role for someone who is proactive, accountable, and resourceful - someone who manages priorities independently, communicates risks early, comes with solutions, and consistently follows through on commitments.
This position is located on-site in Westfield, IN, with periodic travel to customers.
The Goal of This Role
- Drive high renewal rates through measurable ROI delivery and consistent customer engagement
- Increase grower enrollment and adoption of Taranis Intelligence programs
- Identify and execute in-season expansion and upsell opportunities
- Support Regional Account Managers in growing and deepening customer relationships
- Ensure customers successfully operationalize Taranis within their workflows
- Partner closely with the Regional Account Manager and Customer Experience as the territory's Customer Success Representative
- Serve as the day-to-day operational contact for assigned accounts
- Drive pre-season onboarding, alignment, and expectation setting
- Maintain proactive, high-touch customer engagement throughout the growing season to obtain ROI Value stories
- Monitor account health, adoption, and engagement, proactively identifying risks and opportunities
- Deliver ROI reviews and seasonal business summaries to support retention and renewals
- Identify expansion and upsell opportunities and coordinate execution with Regional Account Managers
- Deliver virtual and in-person trainings, platform walkthroughs, and webinars
- Proactively resolve customer issues with a solutions-oriented mindset
- Maintain accurate account activity, progress, and renewal status in Salesforce and GONG (ai platform)
- Collaborate cross-functionally with Sales, Marketing, Product, Customer Experience, and Flight Operations to ensure seamless execution
- Agricultural expertise - 3+ years of experience in agricultural retail, cooperatives, agronomy, or another customer-facing agricultural role
- Agronomic knowledge - preferred strong understanding of corn and soybean production systems; but not essential
- Customer relationship skills - proven drive to build trusted relationships, drive retention, and communicate value and ROI
- Ownership & accountability - takes responsibility for commitments and consistently follows through with minimal management oversight
- Independent execution - manages multiple accounts, priorities, and deadlines effectively with limited oversight
- Proactive communication - identifies risks early, keeps stakeholders informed, and communicates before issues escalate
- Resourcefulness & problem-solving - takes initiative, navigates ambiguity, and brings solutions rather than just problems
- Drive & results orientation - maintains a high standard for performance, customer impact, and execution
- Flexibility - willing to travel periodically within the assigned region to onboard and grow accounts; estimated 35% of the calendar year
Preferred Qualifications
- Experience in Precision Agriculture or AgTech
- Familiarity with digital agronomy tools, imagery, or data-driven platforms
- Experience using Salesforce and Google Workspace; but not required
At Taranis, we don't just innovate - we invest in our people.
- Empowered by Respect: We value diverse perspectives and ensure every voice is heard.
- Driven by Accountability: Ownership and transparency are foundational to how we work.
- United in Collaboration: Cross-functional teamwork is how we win.
- Dedicated to Commitment: We support flexibility, balance, and long-term growth.
- Inspired by Innovation: We challenge the status quo to advance agriculture globally.
Join Taranis and be part of a team committed to transforming agriculture through technology, sustainability, and measurable impact - for growers, retailers, and the future of farming.
Benefits:
- Competitive Base Salary with Variable Compensation
- Comprehensive Medical, Dental, Vision Insurance
- 401K matching
- Company card for expenses
- Laptop with funds for basic in home office set up