On-Call Terminal Operations Supervisor - Washington State Ferries

On-Call Terminal Operations Supervisor - Washington State Ferries

Salary

$53.81 Hourly

Location

Multiple Locations - Western Washington, WA

Job Type

Agency Internal Promotional - Permanent

Job Number

26DOT-WSF-TerminalOpsSup 26.1

Department

Dept. of Transportation

Division

Washington State Ferries

Opening Date

09/01/2026

Closing Date

9/30/2026 11:59 PM Pacific

• Description
• Benefits
• Questions

Description

About WSDOT

The Washington State Department of Transportation (WSDOT) is a multimodal agency with a global reputation for excellence. Our dedicated workforce plans, designs, builds, and operates an integrated transportation system that safely and efficiently moves people and goods throughout the state. In addition to maintaining over 20,000 lane miles of state highway and 4,100 bridges, WSDOT manages the worlds longest floating bridge, leads an award-winning Active Transportation Plan, holds the record for the world's widest tunneling project, and operates the largest ferry system in the nation!

Washington State Ferries (WSF) is an essential part of Washingtons transportation network. Every year, we carry nearly 20 million passengers across Puget Sound and the San Juan Islands on more than 400 sailings a day. Our dedicated teams with over 2,100 people work together to serve our communities and shape the future of ferry travel.

The Opportunity

WSF is currently seeking applications for promotional opportunities to serve as a Terminal supervisor. Supervisors manage day-to-day terminal operations, including planning and providing continuous improvement in all processes and practices. A successful supervisor is a proactive individual who uses their exceptional communication skills to advance employer initiatives, ensure effective employee communication, and enforce collective bargaining agreements. In this role, you must develop reports, analyze data, and encourage superior position customer service among team members, as well as train, mentor, and build success for the entire team.

As we navigate a once-in-a-generation transformation to decarbonize our system - guided by our core values Serve, Respect, Trust, Grow, and Navigate- and bold strategic priorities Service Excellence, Improved Communication and Empowered People - there's never been a more meaningful time to join us.

What to Expect

Supervisors may be assigned to remote terminals with limited advance notice and are expected to effectively oversee operations across all terminal locations. They may also conduct operational evaluations, including reviewing staff schedules and identifying trends in customer feedback and concerns.

Among the varied range of responsibilities held within this role, you/the Supervisors will:

• Be dispatched to remote terminals with little advanced notice.
• Be required to effectively administer all terminals.
• Occasionally perform operational evaluations covering everything from staff schedules to trends in customer feedback/concerns.
• Uphold WSF's strategic priorities (Service Excellence, Improved Communication, and Empowered People) and values (Serve, Grow, Trust, Respect, and Navigate), ensuring they are embedded in WSF's culture through leadership actions.

Qualifications

To be considered for this opportunity, the following are required:

• Intermediate knowledge of computer skills including Microsoft Office suites

• Three (3) years of continuous employment within WSF Terminal Department.

• Attend one of the 4 scheduled mandatory in-person informational sessions:

• Thursday, September 10th Information Session - WSF HQ 2901

• 8:00 am - 10:00 am

• 4:00 pm - 6:00 pm

• Tuesday, September 15th Information Session - Eagle Harbor Maintenance Facility

• 9:00 am - 11:00 am

• 4:00 pm - 6:00 pm

• Complete all required FEMA certifications (Documents must be attached to application):

• IS-100.C: Introduction to Incident Command System

• IS-200.C: ICS for Single Resources and Initial Action Incidents

• IS-700.B: National Incident Management System (NIMS) An Introduction

• IS-800.D: National Response Framework, An Introduction

It is preferred that qualified candidates also have:

• Combined one-thousand and forty (1040) hours of seller experience

Important Notes

• This position is not eligible for remote work.
• In addition to base salary, employees may be entitled to other forms of compensation depending on the type, duties, or location of the position. For union-represented positions, more information on other forms of compensation can be found in the applicable Collective Bargaining Agreements. Information on other compensation types for non-represented positions can be found in Chapter 357-28of the Washington Administrative Code.

Why WSDOT

• Work-Life Balance - We are committed to ensure that our staff experience the reward of public service.
• Paid Leave - In addition to 13 paid holidays, full-time employees may earn up to 25 paid vacation days per year!
• Tuition Assistance - Permanent employees have several options for assistance with education expenses, including tuition reimbursement programs, government discounts at participating colleges throughout the state, and eligibility for federal student loan forgiveness.
• Plan For Your Future - WSDOT offers a comprehensive benefits package that includes a variety of healthcare options. Employees also have their choice of state retirement programs, and much more. Go to State Benefitsfor more information.

Check out this video to learn more: Why WSDOT?

How to Apply

Applications for this recruitment will be accepted electronically. Your relevant experience may be evaluated to determine salary. Therefore, it is very important that the "Work Experience" portion of the application be completed in as much detail as possible.

In order to be considered for this opportunity, please include the following with your online application:

• An attached Resume outlining (in reverse chronological order) your experience to date.
• An attached Cover Letter that further explains your qualifications and indicates why you believe you are a viable candidate for this role.
• Attached copies of your FEMA certifications (IS100, IS200, IS700, IS800)
• Contact details for a minimum of three (3) individuals who can attest to your work performance, technical skills, and job-related competencies. This information can be entered in the "References" section of the online application; does not require an additional attachment.

Please click the "APPLY" button to proceed. Note that you will be prompted to either sign in or create an account. This step is required in order to submit an application to this opportunity.

WSDOT is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. All persons, regardless of race, ethnicity, age, veteran status, sexual orientation, and/ or gender identity, are encouraged to apply. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact the listed Recruiter.

WSDOT does not use the E-Verify system, therefore we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit www.uscis.gov

Contact Us

For inquiries about this posting, you may contact the assigned Recruiter at renee.mason@wsdot.wa.gov. Please be sure to reference 25DOT-WSF-TerminalOpsSup 25.1 in the subject line.

More than Just a Paycheck!

Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. Thats why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:

The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits

Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation

State Employees are members of the Washington Public Employees Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security

All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness

If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays

Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave

Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)

Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.

Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave

Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave

Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave

Leave Sharing

Parental Leave

Family and Medical Leave Act (FMLA)

Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 01-07-2026

01

Do you have at least three (3) years of continuous employment within the Washington State Ferries (WSF) Terminal Department?

• Yes - I have 5 or more years of continuous employment within the WSF Terminal Department.
• Yes - I have at least 4 years but less than 5 years of continuous employment within the WSF Terminal Department.
• Yes - I have at least 3 years but less than 4 years of continuous employment within the WSF Terminal Department.
• No - I have some WSF Terminal Department employment, but less than 3 years of continuous employment.
• No - I do not have employment experience within the WSF Terminal Department.

02

Applicants are required to attend one of the four (4) scheduled in-person informational sessions identified in the job announcement. Please identify the session you attended.

• Thursday, September 10 - WSF HQ 2901, 8:00 a.m.-10:00 a.m.
• Thursday, September 10 - WSF HQ 2901, 4:00 p.m.-6:00 p.m.
• Tuesday, September 15 - Eagle Harbor Maintenance Facility, 9:00 a.m.-11:00 a.m.
• Tuesday, September 15 - Eagle Harbor Maintenance Facility, 4:00 p.m.-6:00 p.m.
• I did not attend one of the required informational sessions.

03

Please confirm that you have completed all four (4) required FEMA Independent Study courses listed below and have attached documentation verifying completion to your application at the time of submission; documents cannot be added after the application has been submitted. • IS-100.C - Introduction to Incident Command System • IS-200.C - ICS for Single Resources and Initial Action Incidents • IS-700.B - National Incident Management System (NIMS), An Introduction • IS-800.D - National Response Framework, An Introduction

• I have completed all four required FEMA courses and attached documentation for all four to my application.
• I have completed all four required FEMA courses but have not attached all required documentation.
• I have completed three of the four required FEMA courses.
• I have completed one or two of the four required FEMA courses.
• I have not completed any of the required FEMA courses.

04

Which statement best describes your experience using Microsoft Office applications such as Word, Excel, Outlook, and Teams in a professional work environment?

• I regularly use multiple Microsoft Office applications independently, including creating and formatting documents, working with spreadsheets and formulas, managing email/calendars, and using Teams for communication and collaboration.
• I regularly use multiple Microsoft Office applications and independently perform common functions such as creating documents, maintaining spreadsheets, managing email/calendars, and participating in Teams.
• I have working experience with Microsoft Office applications and can independently perform routine tasks using Word, Excel, Outlook, and/or Teams.
• I have limited experience with Microsoft Office applications and require assistance with some routine functions.
• I have little or no experience using Microsoft Office applications.

05

Which statement best describes your experience using Microsoft Excel or comparable spreadsheet software?

• I regularly create and maintain spreadsheets using formulas/functions, sorting/filtering, data validation, and other tools to organize or analyze information.
• I regularly maintain spreadsheets and use basic formulas, sorting, filtering, and formatting independently.
• I enter, update, organize, and retrieve information from existing spreadsheets independently.
• I have limited experience entering or reviewing information in spreadsheets and may require assistance.
• I have little or no experience using spreadsheet software.

06

How many combined hours of experience do you have performing seller duties within Washington State Ferries?

• 2,080 or more combined hours.
• 1,560-2,079 combined hours.
• 1,040-1,559 combined hours.
• 1-1,039 combined hours.
• I do not have WSF seller experience.

07

Which statement best describes your experience independently performing WSF seller duties?

• I have extensive experience independently performing seller duties across multiple terminals and/or assignments.
• I have substantial experience independently performing the full range of seller duties in more than one terminal or assignment.
• I have experience independently performing the full range of seller duties in my regularly assigned terminal or work location.
• I have limited seller experience and have performed some seller duties with guidance or assistance.
• I do not have experience performing WSF seller duties.

08

How did you learn of this employment opportunity?

• Indeed
• LinkedIn
• Direct Email Notification
• WSDOT social media (Twitter, Facebook, YouTube, etc)
• Career Fair
• Monster
• WorkSource
• Handshake
• AASHTO
• NACTO
• COMTO
• APWA
• "NOW HIRING" banner/sign
• Radio advertisement
• WSDOT Employment Site
• Careers.wa.gov
• governmentjobs.com
• Other (specify below)

09

If you selected Other on the previous question, please specify how you learned of this employment opportunity in the space provided:

Required Question

Employer State of Washington

Address View Job Posting for Agency Information

View Job Posting for Location, Washington, 98504

Website http://www.careers.wa.gov