On-Call Banquet Server

Scope of Position:
The Server is responsible for delivering high-quality food and beverage service in a courteous, efficient, and professional manner. This includes taking guest orders, serving food and drinks, anticipating guest needs, and processing payments to ensure a positive and memorable dining experience.

Qualifications & Requirements

Education & Experience:

• High school diploma or GED required

• Previous experience in a hotel or food & beverage environment preferred

• Must meet the minimum legal age to serve alcoholic beverages

• Alcohol awareness certification and/or food handler’s permit as required by local/state laws

Physical Demands:

• Ability to stand or walk for extended periods (entire shift if necessary)

• Must be able to lift, carry, push, or pull up to 50 pounds occasionally and up to 20 pounds frequently

• Willingness to work varied shifts including nights, weekends, and holidays

Core Competencies:

• Excellent verbal and written communication skills

• Ability to stay calm and work efficiently in high-pressure situations

• Strong problem-solving skills and decision-making ability

• Effective listener with strong guest service orientation

• Able to interpret and act on complex information quickly and accurately

• Must be detail-oriented and able to prioritize tasks to meet deadlines

• Basic understanding of financial transactions and arithmetic functions

Primary Responsibilities

• Greet all guests warmly and provide friendly, attentive, and responsive service

• Describe menu items clearly, including ingredients, preparation methods, and pricing

• Take guest food and beverage orders accurately and input them into the POS system

• Deliver orders promptly, ensuring proper presentation and temperature

• Accommodate special requests whenever possible

• Utilize suggestive selling techniques to enhance guest experience and boost sales

• Perform pre- and post-shift duties such as stocking service areas, brewing coffee, etc.

• Maintain cleanliness and organization of tables, service stations, and dining areas

• Pre-bus tables throughout service, removing used dishes between courses

• Ensure beverage glasses remain filled; monitor guest satisfaction proactively

• Follow proper procedures for handling and delivering guest payments

• Maintain awareness of loss prevention, safety, and sanitation standards

• Assist with greeting and seating guests, answering phones, and supporting other team members as needed

• Adhere to all company policies, uniform, grooming, and safety standards

• Attend training sessions and team meetings as required

• Perform additional duties as assigned by management

Additional Knowledge and Expectations

• Familiar with restaurant layout, job roles, and POS systems

• Understand and comply with all alcohol service, food safety, and sanitation guidelines

• Knowledgeable of emergency procedures and fire safety equipment

• Follow all hotel and departmental procedures to ensure smooth and safe operations