Omnichannel Operations Senior Analyst - Richfield, MN

As the Omnichannel Operations Senior Analyst, you'll play a critical role in ensuring our store projects are completed successfully from start to finish. You'll coordinate issue resolution across construction, merchandising, and corporate partners, keeping projects moving while improving processes along the way. If you enjoy solving complex problems, collaborating with cross-functional teams, and bringing structure to fast-paced work, this role offers the opportunity to make a visible impact across Best Buy's store experience.

This role is hybrid, which means you will be required to work on site Monday through Thursday at the Best Buy corporate office in Richfield, Minnesota. You can work virtually from home or another non‑Best Buy location on Friday. The recruiter or hiring manager will provide more details during the hiring process.

What you'll do

• Manage project issue logs from identification through resolution, ensuring timely follow-up and completion.
• Partner with cross-functional teams to coordinate revisits, remove roadblocks, and drive project execution.
• Maintain accurate project documentation, reporting, dashboards, and issue tracking within ServiceNow.
• Identify process improvement opportunities and recommend solutions that improve consistency and efficiency.
• Develop job aids, documentation, and training materials that support successful project execution and field enablement.

Basic qualifications

• 2+ years of experience coordinating projects, operations, or business processes in a fast-paced environment
• 1+ years of experience identifying process-improvement opportunities, influencing without authority, and adapting to changing business needs.
• Intermediate proficiency with Microsoft 365 applications, including Excel, Outlook, and Teams
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines
• Effective written and verbal communication skills with cross-functional stakeholders
• Ability to travel up to 10% annually.

Preferred qualifications

• 1+ year of experience with ServiceNow and workflow management tools
• 1+ year of experience in retail operations, deployment operations, facilities, construction coordination, or project management
• 1+ years of experience supporting store remodels, merchandising projects, or field-based operational initiatives
• 1+ years of experience interpreting planograms, construction drawings, and operational project documentation.
• Advanced Excel skills, including pivot tables and formulas; experience with SharePoint, Power BI, or Procore preferred

What's in it for you

We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.

Our benefits include:

• Competitive pay
• Generous employee discount
• Physical and mental well-being support

Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.

Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary.

For more information about benefits, LOA and paid time off, please refer to our Benefits Guide.

About us

As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.

Best Buy is an equal opportunity employer.