Townsend Energy | Danvers, MASince 1931, we have proudly served our community as a trusted provider of energy and HVAC solutions for residential and light commercial customers. Our commitment to outstanding service has remained constant throughout our history, with customer satisfaction continuing to guide everything we do.We are deeply committed to providing exceptional customer service; our customers are and will continue to be at the center of everything we do.Job Title: Oil and Propane DispatcherPay: $26.00 - $31.25 Per hour. We pay for experienceWork Hours 7:00am-4:00pm| Monday through Friday | Overtime and weekends as needed during peak season Location: Onsite in Danvers, MAOverview: The Delivery Dispatch Assistant supports the company's logistics and transportation department. The role involves providing administrative support and helping to maintain smooth operations within the dispatching process.Benefits:Medical Insurance with company contribution for individuals and family; FSA and HSA optionsVision and Dental InsuranceBasic Life and AD&D InsuranceLong-Term Disability401(K) with company match80 hours of vacation; accrued40 hours of sick leave9 Paid Holidays, including floating holidaysEmployee Assistance ProgramWhat You'll Be Doing: Assists with the pulling of delivery tickets, schedules and monitors as per established scheduleAssists with building daily routes for fuel oil, propane, kerosene, and dieselAssists with building outside tank routes, snow stops, and difficult delivery routes when necessaryAssists with optimizing all routes and dispatch to driver tabletsAssists with the tracking/reporting of customer runoutsAssists with the updating of the will call to automatic spreadsheet dailyAdds new monitor information into the appropriate portalCalling customers "call-ahead" to customers who need to be notified prior to sending a driverMonitors incoming customers' orders from Customer Success TeamMonitors all low tank alerts from Tank Utility and Service InsightWhat We're Looking For: One year of related experience in oil/ fuel deliveryPrevious experience in dispatching, logistics, or a related field preferredKnowledge of delivery management software and GPS systems is idealStrong understanding of local traffic regulations and delivery complianceStrong problem-solving skills and adaptability to dynamic delivery situationsEffective verbal and written communication skillsExcellent decision making and problem-solving abilitiesAbility to manage multiple tasks, prioritize, and handle time-sensitive situationsHigh school diploma or equivalent requiredCandidates will be required to pass a background check and drug test upon being given a conditional offer of employment.