Administrative Skills, Communication Skills, Computer Skills, Customer Relations, Customer Support/Service, Delivery Management, Detail Oriented, Establish Priorities, Follow Through, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multitasking, Office Equipment, Operational Support, Operations, Order Management, Order/Customer Fulfillment, Organizational Skills, Sales Communications, Sales Management, Salesforce.com, Schedule Development, Team Player, Telephone Skills, Time Management
About the Role
We are seeking a reliable and detail-oriented Administrative Assistant to support our daily operations, customer service needs, and internal teams. This is an entry-level position ideal for someone who is organized, customer-focused, and eager to learn. The Administrative Assistant plays a key role in supporting service, supply orders, and office operations while acting as a first point of contact for customers.
What You’ll Do
Customer Service & Front Desk Support
- Serve as the first point of contact by answering and routing incoming calls
- Provide professional and friendly assistance to customers and walk-in visitors
- Create service and supply orders as requested
Supply Orders & Fulfillment
- Serve as the primary support for supply orders
- Distribute and track supply order fulfillment daily
- Create and track EKM orders and manage fulfillment using EKM and E-Automate
- Report on and provide feedback for 2- and 4-hour response customers
- Provide primary support for IHC and University of Utah service and supply requests
- Manage Ogden office equipment additions in E-Automate
Operations & OPD Support
- Assist the OPD department with inventory accuracy
- Manage delivery workflows and ensure delivery tickets are billed correctly in E-Automate, Salesforce, and GP
- Track and manage backordered sales orders and communicate status updates to internal teams and customers
- Create Schedule A documents and track maintenance contract renewals
MPS (Managed Print Services) Support
- Create Quarterly Reviews as needed or assigned
- Meet quarterly with the Manual Meter Collection Specialist to review MPS, supply closets, and EKM data
- Update customer locations, notes, Schedule A’s, supply closets, and manual meter sheets in E-Automate
- Ensure accuracy and efficiency of toner fulfillment and supply closet management for MPS customers
Administrative & Office Support
- Maintain office supply lists and submit monthly office supply orders
- Assist the Sales Team with requests including original paperwork and sales special documents
Qualifications
- High school diploma or equivalent required
- 0–2 years of administrative, customer service, or office support experience (entry-level candidates encouraged to apply)
- Strong customer service and communication skills
- Detail-oriented with strong organizational and time management abilities
- Comfortable learning and using multiple systems and software tools
- Basic computer skills, including Microsoft Office (Outlook, Word, Excel)
- Ability to multitask, prioritize work, and follow through on assignments
- Team-oriented with a willingness to learn and support multiple departments
Benefits
- Paid Time Off
- Sick Days
- Paid Holidays
- 401k match + Pension
- Work-life Balance
- Full Medical, Dental & Vision + HSA
- Life Insurance
- Local Volunteer Opportunities