Position: Office Support Worker - Customer Service Specialist
Location: Tallahassee, FL 32309 (on-site)
Duration: 12+ months (potential to renew for next fiscal year)
Schedule: Monday-Friday, 8 AM - 5 PM (40 hours/week)
Agency Interview Type: In Person Only
Work Arrangement: Onsite
Complete Description:
Customer Service Specialists needed to answer calls from high school and college students concerning scholarships and grants. The position is 40 hours per week, Monday through Friday from 8 AM to 5 PM.
Knowledge, Skills and Abilities:
-High school diploma, general education degree, or equivalent.
-Ability to stay calm when customers are stressed or upset.
-Comfortable using computers.
-Experience working with customer support a plus
Applicants must pass a level 2 screening background check, that includes fingerprinting for statewide criminal and juvenile records checks through the Florida Department of Law Enforcement, and federal criminal records checks through the Federal Bureau of Investigation, and may include local criminal records checks through local law enforcement agencies.
Skills:
| | Skill | Required / Desired | Amount | of Experience | Expertise Rating | Move |
| Ability to speak and understand English | Required | | | | |
| High school diploma, general education degree, or equivalent. | Required | | | | |
| Experience in a professional work environment | Required | | Years | | |
| Ability to stay calm when customers are stressed or upset. | Required | | | | |
| Comfortable using computers. | Required | | | | |
| Experience working with customer support a plus | Desired | | | | |