Office Support Specialist II

Office Support Specialist II

Salary

$31.80 - $35.79 Hourly

Location

Multiple Locations, OR

Job Type

Regular

Remote Employment

Flexible/Hybrid

Job Number

2026-00809

Bureau

Bureau of Planning and Sustainability

Opening Date

09/11/2026

Closing Date

9/14/2026 11:59 PM Pacific

• Description
• Benefits
• Questions

The Position

The City of Portland is recruiting to fill current and future Office Support Specialist II vacancies across the city.

Office Support Specialist IIs perform work in the following bureaus: Environmental Services, Fire and Rescue, Fleet & Facilities, Housing, Office of the Chief Financial Officer, Permitting & Development, Planning and Sustainability, and Transportation.

Job Appointment: Full time. This recruitment could be used to fill Regular, Limited Duration, and Temporary appointments.

Work Schedule: Monday - Friday, 8am-5pm. Work hours may vary to meet business needs.

Work Location: Hybrid; Employees are expected work on site 50% of the time, on-site work locations are to be determined. Remote work must be performed within Oregon or Washington.

Union Representation: AFSCME-189. To view current labor agreements, click here.

Starting Pay: Applicants start at the entry rate. If you are an AFSCME-represented employee, see labor agreement or contact your labor representative for additional information.

Position Summary:

As an Office Support Specialist II, you will provide administrative support through a range of responsibilities based on the assigned bureau, division and/or unit. Work requires substantial multi-tasking abilities and judgment in analyzing situations and making decisions to select the most appropriate course of action within the established procedures. You may be required to travel and handle training arrangements.

This position may require a high degree of diplomacy when working with customers and confidential or sensitive information. This position will also meet the city's expectations of providing excellent customer service in an equitable manner to meet the growing needs of the City of Portlands diverse community.

Job Duties:

• Greeting visitors and customers
• Answering incoming calls on multi-line telephone, directing callers as appropriate and taking and referring messages
• Responding to inquiries sent to a general email inbox
• Receiving incoming mail or requests for information
• Compiling and analyzing payroll or other data
• Billing, accounting for cash receipts
• Taking and transcribing meeting minutes, composing, typing, and proof-reading complex correspondence and other documents
• Maintaining filing systems
• Developing and maintaining spreadsheets or databases
• Other administrative tasks as assigned

To Qualify

Applicants must demonstrate how their education, training, and experience meet each of the minimum qualifications listed below:

• Experience using a variety of office software to compose/format correspondence, create reports, manage scheduling, keep accurate records and/or maintain files. Examples of software include Microsoft Word, Excel, Access, Outlook, and Teams or other similar software.
• Experience receiving a wide variety and high volume of inquiries by telephone and email from the public, greeting walk-in customers, responding to customer questions and requests, and helping customers by directing them to appropriate staff or offices.
• Experience reading and explaining rules, regulations and procedures in person, on the phone or in writing to a diverse community.
• Ability to establish and maintain effective and equitable working relationships with the public, co-workers, and a diverse range of others.
• Ability to work independently and use effective time management skills to stay organized and maintain accuracy in a deadline driven environment.

Applicants must also posses:

• Some positions may require a valid states drivers license and acceptable driving record.

The Recruitment Process

How to Apply:

• Submit your resume and responses to supplemental questions by the closing date.
• (Optional) Submit Veterans' Preference documents, if applicable.

If this is your first time applying with the City of Portland, or if you haven't requested veteran preference before (and would like to now), please attach your DD214-Member 4 and/or VA Benefit Letter to your application. Once we verify your eligibility, we'll record your veteran preference in our system, so it automatically applies to your future applications.

• Click here for application tips for resume, supplemental question response and/or cover letter.

What to Expect:

• Application Review - (Week of September 14th): Well review your application materials to ensure you meet the minimum qualifications listed above.
• Notice/Feedback - (Week of September 21st): You will receive an email when the minimum qualification review is complete. If you disagree with your evaluation results, you may request a review within 14 days of the email notice, per City Administrative Rule 3.01.
• Selection Process - (Late September): The hiring bureau will review interested and qualified applications, conduct interviews, and check references.
• Conditional Job Offer - (Mid-October): Final candidates may undergo a background or driving record check.
• Survey of Interest - As Needed: As future vacancies become available, you will be contacted by HR (via email) with position details, and you can confirm interest in a particular opportunity.

Additional Information

Learn More About:

• How to Apply Videos and Workshops
• City of Portland Core Values
• HRAR-3.01 - Recruitment Processes
• Veteran Preference Information
• Total Compensation and Benefits
• Language Pay Differential Eligibility

We're committed to providing a fair, inclusive, and accessible hiring process. If you need assistance with your application or would like to request a reasonable accommodation due to a disability, pregnancy, or religious belief, please contact the recruiter listed below.

Questions? Were here to help!

If you have questions about this recruitment or need assistance, contact:

Tamela Ressler, Senior Recruiter

Tamela.Ressler@portlandoregon.gov

Bureau of Human Resources

A Career with the City of Portland offers many Employee Benefits

We offer a comprehensive benefits package, including but not limited to

• Health Care (Medical, Vision and Dental)
• Carrot Fertility
• Wellness Benefits
• Life Insurance
• Long-term disability
• Employee Assistance Plan
• Flexible Spending Accounts
• Retirement
• Oregon Public Employees Retirement System (PERS), including contributions to the PERS IAP plan paid by employer
• Family Medical Leave
• City Paid Parental Leave

AND SO MANY MORE!

Benefits may vary depending on bargaining unit and employment status. Click here to review the many different benefits the City of Portland offers.

01

Thank you for considering joining the City of Portland. We sincerely value your time and hope to make your application experience as positive as possible.

The following supplemental questions are an important step in the examination and selection process to assist us in determining if you possess the knowledge, skills, and abilities to succeed in the posted vacancy.

A lack of a complete and thorough response to each of the supplemental questions in the space provided may result in disqualification from the examination. In addition, the selections you make and responses you provide in the questionnaire must accurately reflect what is documented in your resume.

Have you read and understood the information listed above?

• Yes
• No - If you have any questions, please contact the recruiter on the announcement.

02

Where did you first learn about this job opportunity? (If on a website or job board, please specify which one)

03

The City of Portland sometimes gets requests for public records. Please choose the response that best fits your preference:

(Your choice will not affect your application process.)

• I want my application to stay private. I understand that the City of Portland will keep my information confidential unless required to share it by law.
• I allow my application to be shared. I understand that by choosing this option, my information is no longer private.

04

Minimum Qualification 1: Please select all experience that you have (Select all that apply).

• Drafting and formatting letters, memos, forms, templates, and other correspondence
• Creating spreadsheets, tracking data, generating reports, using formulas, and maintaining logs
• Entering and retrieving data, creating queries, generating reports, and maintaining databases
• Managing calendars, scheduling meetings, organizing emails, and setting reminders
• Coordinating virtual meetings, sharing files, managing group communication, and collaborating on projects
• None of the above

05

Please tell us in which roles you have used these skills and describe the types of software you used.

06

Minimum Qualification 2: Please select all experience that you have (Select all that apply).

• Receiving a high volume and wide variety of inquiries by telephone from the public
• Responding to customer questions and requests through email
• Greeting and assisting walk in customers at a service counter or front desk
• Helping customers by providing information, directing them to appropriate staff or offices, or explaining procedures
• None of the above

07

Please tell us in which roles you used these skills and describe the type of inquiries you handled.

08

Minimum Qualification 3:Please describe your experience reading, interpreting, and explaining rules, regulations, or procedures. Include how you have communicated this information in person, over the phone, or in writing, and provide examples of situations where you supported a diverse community. (Limit your response to 1-2 paragraphs)

09

Minimum Qualification 4: Please describe how you establish and maintain effective and equitable working relationships with the public, co-workers, and individuals from diverse backgrounds. Include specific examples that demonstrate your approach to collaboration, communication, and supporting others. (Limit your response to 1-2 paragraphs)

10

Minimum Qualification 5: Please describe how you manage your workload independently while staying organized, meeting deadlines, and maintaining accuracy. Include examples of time management strategies you use and situations where these skills were essential. (Limit your response to 1-2 paragraphs)

Required Question

Employer City of Portland

Address 1120 SW 5th Ave, Room 987

Portland, Oregon, 97204

Website http://www.portland.gov/jobs