Office Support Associate - Illinois Fire Service Institute

Duties & Responsibilities

• Serve as administrative support to the Class Support team by completing general office duties such as keyboarding material for class proposals, contracts, and student records. Enter data into the IFSI database, maintaining data integrity across all transactions.
• Serve as backup support for the state-wide training program, Cornerstone, including student and Fire Department communications, instructor communications, course set-up and close out, and other related duties.
• With general supervision, assist with scheduling classes in the IFSI database including budget entry, student registrations, and process changes as they occur.
• Working with the team, act as a central receptionist for IFSI by directing visitors to appropriate personnel and site areas. Fielding phone calls from the direct IFSI phone line.
• Communicate with various state and national fire organizations, students, and IFSI staff regarding students' certifications, written examinations, and continuing education hours.
• Check prerequisites for registered students to determine a student's eligibility for attending a course. After the student's eligibility has been determined, updating the student's record to ensure the record is current.
• Generate fully executed class contracts by obtaining signatures and tracking contract progress and notifying class registrants of acceptance or waiting-list status.
• Perform other related duties as required.