Workplace Experience Coordinator Level 1
Job ID: 15910-1
Location: Norwalk, CT 06851
Pay Rate: $30.86/hour (W-2)
Employment Type: Temporary Contract, with potential for extension and conversion
Assignment Length: Minimum of 2 months
Schedule: Monday Friday, 8:00 AM 5:00 PM (1-hour unpaid lunch)
Work Arrangement: Fully Onsite
Position Overview
We are seeking a professional, customer-focused Workplace Experience Coordinator to deliver a world-class experience to employees and guests in a corporate office. This front-facing role blends reception, administrative, mail, and print services, with heavy daily interaction with employees, visitors, and vendors. You will work alongside an onsite Coordinator and Supervisor who support workplace operations. This position is open as a backfill for an employee who was recently promoted.
Key Responsibilities
- Serve as the first point of contact at the reception desk, greeting employees, visitors, and clients and issuing visitor and parking passes per security protocols.
- Answer the phone professionally.
- Schedule and manage conference room reservations.
- Process incoming and outgoing mail.
- Support print production requests, including booklets, presentations, and other materials.
- Restock and maintain office pantries and office supplies.
- Support meeting spaces and AV rooms, including event setup and teardown.
- Manage janitorial and maintenance work orders and coordinate with vendors.
- Assist with onboarding and other workplace service activities.
- Respond to inquiries and concerns with professional, service-driven solutions.
- Follow building security and emergency procedures.
Required Qualifications
- High school diploma or GED.
- 0 2 years of relevant experience in customer service, reception, hospitality, administrative, or office operations.
- Basic Microsoft 365 knowledge (Word, Excel, Outlook) and strong computer literacy.
- Professional communication skills and a strong customer service mindset.
- Ability to manage multiple responsibilities in a fast-paced environment.
- Strong organizational skills, reliability, and punctuality.
Preferred Qualifications
- Mailroom or print services experience.
- Hospitality experience.
- Workplace services or office operations experience.
- Experience supporting conference rooms and AV spaces.
Candidates from hospitality, administrative, reception, or workplace services backgrounds are encouraged to apply. Candidates should be able to show transferable customer service, administrative, hospitality, or operational experience.
Interview Process
- 1st round: Zoom interview with the hiring manager
Additional Requirements
- Must successfully complete a standard background check (no drug test).