Office Services Manager- Hospitality experience preferred

Office Services Manager- Hospitality experience preferred

Job ID

294508

Posted

04-Sep-2026

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Administrative, Customer Service

Location(s)

Charlotte - North Carolina - United States of America

About this role

The Onsite Facilities & Office Services Manager is responsible for ensuring the seamless daily operation of the workplace by combining strong facilities management expertise with exceptional office leadership and employee experience skills. This role oversees building operations, vendor management, safety, and maintenance while also serving as the primary point of contact for employees, guests, and leadership for all office-related needs.

This individual is highly visible, service-oriented, and proactive, creating a safe, efficient, and welcoming environment where employees can do their best work. It's fully onsite Monday-Friday in Charlotte, NC.

What you'll do:

Facilities Management

• Onsite Five Days a Week
• Oversee daily building operations including HVAC, electrical, plumbing, life safety systems, and general maintenance
• Manage relationships with property management, landlords, and third-party vendors
• Coordinate preventative and reactive maintenance programs
• Lead safety initiatives including fire drills, emergency preparedness, and compliance with local regulations
• Manage space planning, moves/adds/changes, and workplace setup
• Monitor facility budgets, service contracts, and purchase orders
• Ensure workplace sustainability and efficiency initiatives are followed

Office & Workplace Experience

• Serve as the primary onsite point of contact for employees and visitors
• Create a welcoming, organized, and high-functioning office environment
• Oversee reception, conference rooms, kitchens, common areas, and overall office presentation
• Coordinate office events, employee engagement activities, and meetings
• Manage office supplies, pantry, and service vendors
• Support new hire onboarding from a workspace and logistics perspective

Soft Skills & Leadership

• Act as a trusted partner to employees and leadership
• Anticipate needs before they become problems
• Communicate clearly and professionally across all levels of the organization
• Provide white-glove service with a hospitality mindset
• Manage difficult situations calmly and diplomatically
• Foster a culture of safety, respect, and accountability within the workplace

What you'll need

• Service-oriented mindset
• Strong customer focus and hotel, retail and/or hospitality focus preferred.
• Strong problem-solving ability
• High emotional intelligence
• Attention to detail
• Proactive and self-directed
• Professional presence and approachability
• Ability to build relationships quickly

Why This Role Matters: This role is essential to creating a workplace that is safe, efficient, and enjoyable. The Onsite Facilities & Office Manager is the heartbeat of the office-ensuring not only that the building runs smoothly, but that employees feel supported, welcomed, and cared for every day.

About CBRE:

When you join CBRE, you become part of a global leader in commercial real estate and investment services that help businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact! Our collaborative environment is built on our shared values - respect, integrity, service, and excellence - and we value the varied perspectives, backgrounds, and skills of our people. At CBRE, you have the opportunity to chart your own course and realize your full potential!

Disclaimer:

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

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