Office Services Coordinator

Under the direction of the Enterprise Services Manager (ESM) or Area Operations Manager (AOM), supports daily operations, implementations, expansions, and administration of managed services accounts within an assigned operational area. Provides customer support at external customer/client facilities and supports various locations throughout Miami and Ft. Lauderdale, including coverage for vacations, absences, training, implementations, and other business needs.

Candidates who receive an offer will be required to successfully complete a background check and drug test as a condition of employment.

Office Services Coordinator
Miami, FL (onsite)
3+Month (Temp to Hire)
Driving: Yes (Candidates must be able to travel between Miami & Ft. Lauderdale and be flexible to working different job sites)
Mon-Fri, 8:30am - 5:30pm

Overview

Under the direction of the Enterprise Services Manager (ESM) or Area Operations Manager (AOM), supports daily operations, implementations, expansions, and administration of managed services accounts within an assigned operational area. Provides customer support at external customer/client facilities and supports various locations throughout Miami and Ft. Lauderdale, including coverage for vacations, absences, training, implementations, and other business needs. The role includes reception, facilities, meeting, catering, print production, mail, and administrative responsibilities. Potential opportunity to become permanent.

Responsibilities

• Support daily operations for contracted services at customer accounts within the assigned geographical area.

• Provide coverage for onsite personnel and site management during absences, vacations, training, implementations, and other needs.

• Travel between various customer locations and report to alternate sites as required.

• Support Field Implementation Managers with new customer account implementations and service expansions.

• Assist with onboarding new team members and cross-training peers.

• Assist with process improvement, procedural testing, validation, and compliance with operational best practices.

• Develop and maintain Site Procedure Guides and routinely inspect them for accuracy and compliance.

• Maintain knowledge of contracted services within assigned customer accounts.

• Perform daily visual inspections of site services and safety compliance.

• Provide feedback through survey tools and other methods to improve the customer experience.

• Create and maintain a customer-focused environment and engage end-user feedback.

• Escalate customer issues to management and support resolution through completion.

• Communicate effectively and respond quickly to customers and end users.

• Collect data and support completion of Monthly Operations Reviews.

• Greet and check in visitors and provide reception desk support.

• Monitor incoming facilities requests, process meeting bookings, and coordinate catering orders.

• Perform print production, mail, and administrative duties.

• Maintain accurate monthly expenses and submit them timely with proper coding.

• Perform other duties as assigned.

Requirements

• High school diploma plus 12 months of related work experience; post-high school education encouraged and preferred.

• Legal experience preferred; hospitality background preferred.

• Must be able to travel between Miami and Ft. Lauderdale and work at different job sites.

• May be required to move locations during the same day and cover accounts within approximately 40 50 miles.

• Valid, violation-free driver's license and reliable transportation may be required, along with minimum auto insurance coverage per policy.

• Intermediate proficiency with common software applications, Microsoft applications, computers, file/folder management, and network production folders.

• Knowledge of account services to facilitate job scheduling.

• Ability to understand written and verbal customer instructions and effectively communicate them to site resources.

• Strong customer service, oral communication, problem-solving, troubleshooting, and coordination skills.

• Ability to work effectively in a team environment and maintain positive, productive relationships with coworkers.

• Ability to adapt to changing situations, demonstrate flexibility, motivation, and a sense of urgency.

• Basic math skills and sound judgment in making decisions and resolving problems.

• Ability to perform repetitive tasks according to established procedures while maintaining quality and output standards.

• Ability to maintain commitment to assigned tasks and responsibilities.

• Ability to stand and walk for extended periods, including walking between buildings.

• Ability to bend, reach, stretch, climb, and perform similar physical activities.

• Ability to lift or move items weighing up to 50 lbs.; this position specifically requires the ability to lift 25 lbs., with assistance available.

• May be required to push or pull machines on wheels weighing up to 400 lbs. for repairs.

• Moderate dexterity with regular use of a calculator, keyboard, hand tools, and eye/hand coordination.

• Close vision required.

• Frequent local car travel required.

• Work may be performed in office, warehouse, reception, and customer-site environments with normal lighting, ventilation, temperature, and noise levels.

• Must be able to interpret, comprehend, and apply complex material, data, and instructions and convey diversified information.

• Schedule flexibility required. Typical hours are Monday through Friday, 8 AM 5 PM, but some locations may operate as early as 6 AM, as late as 7 PM or later, or on weekends.

• Business attire required.

• No COVID-19 vaccination requirement.

• Virtual interview.

• Parking provided at assigned worksites.

Metasys Technologies/NVISH is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.