Office Services Coordinator

The ideal candidate will have strong leadership, technical, and customer service skills, along with the ability to coordinate onsite staff, maintain service quality, and ensure smooth day-to-day operations in a professional law firm environment. Five or more years of experience in office services, facilities support, document services, mailroom operations, technical services, or a related field.

Candidates who receive an offer will be required to complete a background check and drug test as a condition of employment.

Job: Office Services Coordinator
Location: Dallas, TX 75201
Duration: 3 Months
Parking: Free

Job Summary
We are seeking an experienced and customer-focused Office Services Manager to oversee daily office services operations. This role primarily focuses on office services, including printing, copying, scanning, mailroom operations, and shipping, with hospitality support as a secondary responsibility. The ideal candidate will have strong leadership, technical, and customer service skills, along with the ability to coordinate onsite staff, maintain service quality, and ensure smooth day-to-day operations in a professional law firm environment.

Key Responsibilities

• Oversee daily office services operations, including printing, copying, scanning, document processing, mail distribution, and courier services.

• Manage incoming and outgoing mail, including preparing and sending overnight packages through appropriate shipping providers.

• Coordinate hospitality services, including conference room setup, food and beverage arrangements, and meeting support.

• Work closely with onsite staff to coordinate service requests, prioritize tasks, and ensure timely completion of assignments.

• Provide hands-on operational support by assisting with printing, copying, scanning, and other office services activities as needed.

• Lead, train, coach, and support team members to maintain productivity, service quality, and professional standards.

• Monitor service performance, customer feedback, and contractual service-level agreements (SLAs) to ensure client satisfaction.

• Address customer concerns, troubleshoot operational issues, and implement process improvements to enhance efficiency.

• Manage staffing, employee performance, onboarding, development, retention, and succession planning as applicable.

• Maintain accurate operational reports and documentation, support audits, and ensure compliance with established procedures.

• Build strong relationships with clients, internal teams, and stakeholders to support business retention and continuous service improvement.

• Operate and provide basic support for Ricoh copiers and related office equipment.

Required Qualifications

• High school diploma or GED required.

• Five or more years of experience in office services, facilities support, document services, mailroom operations, technical services, or a related field.

• Two years of managerial experience strongly preferred.

• Five years of customer-facing experience required.

• Strong knowledge of office technology, including copiers, printers, scanners, and related equipment.

• Excellent customer service, communication, organizational, and problem-solving skills.

• Ability to manage competing priorities, coordinate teams, and resolve complex operational issues.

• Proficiency with Microsoft Office and the ability to prepare reports and presentations.

• Experience working in a law firm or professional corporate environment is a plus.

Metasys Technologies/NVISH is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.