Office & Scheduling Assistant

Use a confident, warm, and professional tone to walk homeowners through a quick qualification process (verifying homeownership, project scope, and ensuring all decision-makers are present). In this role, you’ll primarily be vetting and confirming our incoming sales appointments, acting as a critical support member for our sales team.

Benefits:

• Free food & snacks
• Opportunity for advancement
• Training & development

About the Role
Are you someone who effortlessly connects with people over the phone and brings natural energy to every conversation?

We are looking for an Office & Scheduling Assistant to be the front-facing voice and personality of our company. In this role, you’ll primarily be vetting and confirming our incoming sales appointments, acting as a critical support member for our sales team. 

No cold calling. No high-pressure sales pitches. Your job is to build instant rapport, ensure our homeowners are set up for a great experience, and showcase our work to the local community.

What You’ll Be Doing
Appointment Confirmation & Lead Qualification

• Connect over the phone with homeowners who have already requested or agreed to an estimate for their home remodeling project.

• Use a confident, warm, and professional tone to walk homeowners through a quick qualification process (verifying homeownership, project scope, and ensuring all decision-makers are present).

• Build trust quickly, set clear expectations for the sales consultation, and schedule/confirm appointments in our CRM.

• Follow up with past quotes and warm leads to help keep our field team’s schedule full.

Who You Are

• Natural Communicator: You have exceptional phone presence, bright tonality, and strong active listening skills. People enjoy talking to you.

• Tech & Social Savvy: You understand how local businesses use social media (short-form video, before/after showcases, engaging captions) and know your way around standard scheduling tools and CRMs.

• Detail-Oriented & Organized: You can switch gears smoothly between phone calls and admin work without letting details slip through the cracks.

• Self-Motivated: You thrive in an environment where you own your workday and stay productive during downtime.