Office Sales and Growth Coordinator
Parma, OH
A to Z Moving and Driving is currently searching for a part-time Office Sales and Growth Coordinator to grow, book profitable moving jobs, maintain consistent customer follow-up, build referral relationships, support marketing, and make sure upcoming jobs are properly prepared before the crew arrives.
For over 15 years, A to Z Moving and Driving has helped families and businesses throughout Northeast Ohio move with confidence. We believe moving is more than loading a truck. It's helping people through one of life's biggest transitions. We take pride in creating a stress-free experience through professionalism, efficiency, preparation, communication, and genuine care for our customers.
Schedule:
- Part-time, 28 hours per week
- Monday-Wednesday 9am-4pm
- Thursday is intentionally a later shift, 12pm-7pm. This allows the office to reach customers who may not be available during traditional business hours.
- Thursdays should include a strong focus on open estimates, customer callbacks, unbooked leads, weekend/next week availability, referral outreach, after-work sales conversations and closing bookings. 4pm-7pm should be actively used for sales and customer follow-up.
Qualifications
This role requires someone who is:
- Highly organized
- Comfortable on the phone
- Friendly but persistent
- Sales-minded
- Comfortable asking customers to book
- Professional
- Dependable
- Self-directed
- Detail-oriented
- Good at follow-through
- Comfortable using technology and CRM/software systems
- Able to switch between customers, crews, marketing and office priorities
- Able to recognize when something needs attention
Responsibilities
Sales & Booking:
- Answer incoming sales calls, texts, emails and online inquiries.
- Respond to new leads promptly during working hours.
- Ask the right questions to understand the customer's complete move.
- Collect accurate inventory and move details.
- Confirm origin/destination addresses, stairs, elevators, parking, walking distance and access conditions.
- Identify specialty items, oversized items, packing needs, additional stops and unusual circumstances.
- Determine appropriate crew requirements using company procedures.
- Build accurate estimates in MoveItPro.
- Explain estimates and services clearly to customers.
- Ask for the booking.
- Collect required deposits and complete booking procedures.
- Keep customer records complete and accurate.
- Never invent pricing, discounts, fees or promises outside approved company procedures.
Job Readiness & Crew Support:
- Review all jobs in advance
- Prevent move-day problems before they happen
- Coordinate with the A to Z crew members know what they are walking into and have the equipment, information and supplies required to perform the job professionally
Marketing & Business Development:
- Prospecting for new referral relationships.
- Calling and emailing potential partners.
- Following up after initial outreach.
- Maintaining relationships with existing referral sources.
- Keeping outreach records.
- Identifying local opportunities for partnerships and exposure.
- Helping develop promotions and campaigns approved by management.
Social Media & Local Brand Presence:
- Create and schedule regular social media content.
- Post approximately 3 quality posts per week unless another schedule is assigned.
- Use real company photos/videos when available.
- Coordinate with crews to obtain usable job content.
- Create educational moving tips.
- Feature services and specialty capabilities.
- Highlight appropriate customer experiences and reviews.
- Create team/community content.
- Promote available services and appropriate booking opportunities.
- Monitor messages and comments requiring company response.
- Follow company brand standards.
Does this sound like the position for you? Apply with a current resume today!
Cleveland Moving Company A to Z Moving and Driving is a family-owned business dedicated to providing superior customer service and personalized moving solutions.
Job Type
Part time