Office Operations Managers - Home Health Care Office

Coordinating and matching caregivers to client needs, ensuring timely staffing of new cases, and maintaining awareness of caregiver availability. Key responsibilities include: Managing various areas of operations such customer experience, client intakes, caregiver scheduling, and office management.

Benefits:

• Competitive salary
• Opportunity for advancement
• Paid time off

We invite you to help us make a meaningful difference in the lives of our patients and their families.
Key responsibilities include:

• Managing various areas of operations such customer experience, client intakes, caregiver scheduling, and office management.
• Coordinating and matching caregivers to client needs, ensuring timely staffing of new cases, and maintaining awareness of caregiver availability.
• Serving as main contact for client insurance verification and service coverage.
• Recording staff information such as personnel data, shift worked, pay rate, etc.
• Serving as the primary point of contact for clients, caregivers, and prospective clients, handling inquiries, and ensuring high standards of customer service and communication.
• Maintaining accurate and up-to-date records for both clients and caregivers, including compliance with training and documentation requirements.
• Participating in the recruitment, onboarding and orientation of new caregivers, tracking compliance with training, and assisting with performance appraisals.
• Ensuring compliance with HIPAA, AHCA, and state/federal home health regulations.
• Managing office supplies, payroll data, staff meetings, and general office administration.
• Occasionally participating in after-hours on-call duties to address urgent scheduling or client issues.
• Supporting marketing, client acquisition efforts, and community outreach events as needed.

Key Qualifications

• Excellent customer experience skills
• Home Health or Home Care management experience strongly preferred
• Experience with longterm care insurance companies and client intake
• Bachelor’s degree (preferred, not required). Associate’s degree with relevant experience.
• At least 2 years of related office management experience in a healthcare setting, preferably in home health or home care, or medical office.
• Strong organizational, communication, and leadership skills.
• Proficiency with office software, scheduling systems, and electronic record management.
• Familiarity with state and federal home health regulations.

Compensation Details

• Annual Salary: Competitive compensation offered depending on work schedule, and experience.
• Benefits: Benefits include paid time off, paid Holidays, referral bonuses, performance-based bonus, and opportunities for advancement.