Sign upLog in
See more jobs

Office/Operations Manager (Part Time/Full Time)

1-800-Plumber + Air

  • Fair Lawn, New Jersey
  • 30+ days ago

    Highlights

    With a strong national presence, we strive to deliver top-quality service and build lasting relationships with our customers through integrity and skilled technicians. 1-800-Plumber + Air is a trusted leader in the plumbing and HVAC industry, known for our commitment to honesty, professionalism, and craftsmanship.

    Numbers & Facts

    LocationFair Lawn, New Jersey
    Websitehttp://www.1800plumber.com/

    Description

    Benefits:
    • 401(k)
    • Competitive salary
    • Dental insurance
    • Health insurance
    • Opportunity for advancement
    • Paid time off
    • Training & development

    Company Overview
    1-800-Plumber + Air is a trusted leader in the plumbing and HVAC industry, known for our commitment to honesty, professionalism, and craftsmanship. With a strong national presence, we strive to deliver top-quality service and build lasting relationships with our customers through integrity and skilled technicians. We are seeking an Field Operations Coordinator to take ownership of job execution, field performance, and back-office operations.


    Position Overview
    This role is responsible for managing the full lifecycle of jobs and field operations—from job readiness to completion, billing, and collection. You will work closely with technicians to ensure they are fully equipped, supported, and operating efficiently.

    Key Responsibilities

    Field Operations & Job Management

    •  Oversee all active jobs to ensure smooth execution from start to finish 
    •  Work directly with technicians to confirm job readiness (parts, scope, permits, access) 
    •  Monitor job progress and proactively resolve issues that impact completion 
    •  Review completed jobs for accuracy, quality, and completeness 
    •  Ensure proper documentation, photos, and notes are captured 
    Technician Management & Support

    •  Act as the primary operational point of contact for technicians 
    •  Support technicians with problem-solving in the field 
    •  Hold technicians accountable to performance standards and job quality 
    •  Identify training opportunities and operational inefficiencies 
    •  Review job performance, callbacks, and customer outcomes 
    Inventory & Procurement

    •  Manage inventory levels across trucks and warehouse 
    •  Order materials, parts, and equipment as needed 
    •  Track usage and control costs 
    •  Oversee receiving, verification, and organization of inventory 
    •  Ensure technicians are properly stocked for upcoming jobs 
    Permits & Compliance

    •  Prepare and submit permits to local municipalities 
    •  Track approvals and inspection timelines 
    •  Ensure all work complies with local codes and requirements 
    •  Coordinate inspections and close-outs 
    Commercial & Warranty Account Management

    •  Manage relationships with commercial clients and warranty providers 
    •  Review scopes of work, approvals, and required documentation 
    •  Ensure jobs meet partner requirements for payment 
    •  Oversee submission and follow-through on claims and approvals 
    Billing, Invoicing & Collections

    •  Review invoices for accuracy before submission 
    •  Ensure timely billing upon job completion 
    •  Track accounts receivable and follow up on outstanding payments 
    •  Resolve billing discrepancies with customers and partners 
    Lead Follow-Up & Revenue Support

    •  Follow up on unsold estimates and open opportunities 
    •  Work with technicians to improve close rates and job value 
    •  Review job margins and identify opportunities for improvement 
    Internal Operations & Process Management

    •  Maintain organized job records, permits, and financial documentation 
    •  Improve workflows and operational systems 
    •  Coordinate with dispatcher to ensure seamless handoff between scheduling and execution 
    •  Implement and enforce standard operating procedures




    This is not a dispatch role. A dedicated dispatcher will handle scheduling, inbound/outbound customer communication, and daily routing. Your focus will be on execution, accountability, and operational performance.
    Compensation: $20.00 - $25.00 per hour




    This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to 1-800-Plumber Corporate.

    Similar Jobs

    See more jobs