Responsibilities: - Oversees daily office operations and delegates authority to assigned staff.
- Assist in developing and implements short and long-term work plans and objectives for clerical functions.
- Assist staff in understanding/implementing clinical policies and procedures
- Develops guidelines for prioritizing work activities, evaluating effectiveness and modifying activities as necessary.
- Ensures that the office is staffed appropriately.
- Assist in the recruiting, hiring, orientation, development and evaluation of clerical staff.
- Establishes and maintains an efficient and responsive patient flow system.
- Oversees and approves office supply inventory, ensures that mail is opened and processed, and offices are opened and closed according to procedures.
- Supports and upholds established policies, procedures, objectives, quality improvement, safety, environmental, infection control, codes, and requirement of accreditation and regulatory agencies.
- Oversees and approves office invoices and submits in timely fashion to accounting for processing.
- Provides schedules input into Cerner/IDX and manages providers’ schedules and makes necessary changes.
- Address patient concerns and handle patient correspondence. Communicates with billing supervisor to correct billing errors in all offices.
- Manages and approves employees’ biweekly payroll
- Liaison between the patient and physician.
- Schedule and pre-authorize all surgeries and preoperative appointments.
- Coordinate and schedule surgical procedures with the patient and OR.
- Maintains updated and accurate notes in electronic medical record concerning all billing and insurance information.
- Contacts third party carriers to verify insurance benefits and obtains pre-authorization for all procedures.
- Generates insurance referrals as directed by the medical provider.
- Assists medical provider with patient care information applicable to scheduled service.
- Acts as point-of-contact for patients for rescheduled procedures and cancellations.
- Other projects as assigned.
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