Office Manager

Job Description:

Job Title: Office Manager

Location: Poplar Bluff, Missouri

Department: Recovery Services

Employment Type: Full-Time

Job Summary:

Are you an organized, detail-oriented professional who enjoys creating efficient systems and supporting a mission-driven team? Join our compassionate and collaborative organization as an Office Manager, where you'll play a key role in helping ensure individuals receive the support and services they need. This position offers the opportunity to make a meaningful difference, work alongside dedicated professionals, utilize your leadership and administrative talents, build strong relationships across departments, and contribute to a positive workplace culture. We are seeking someone with excellent communication skills, strong organizational abilities, attention to detail, and a passion for supporting others.

The Office Manager is responsible for developing and maintaining efficient office operations, ensuring accurate records and documentation, coordinating administrative processes, supporting clinical and leadership teams, and helping create an organized and welcoming environment for team members and persons served. This position serves as a central resource for office administration, intake coordination, data management, and departmental support.

This position offers…

• Employee Assistance Program - 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
• Mileage Reimbursement - Company paid for work functions requiring travel
• Employee Discounts - Hotels, Theme Parks & Attractions, College Tuition
• Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce
• Additional Perks & Benefits - Scroll down to bottom of this post to learn more

Key Responsibilities:

• Coordinate office operations to maintain an efficient, organized, and professional work environment.
• Facilitate screening activities by phone and in person to assist individuals seeking services.
• Complete intake documentation, including demographic, release of information, and financial verification paperwork.
• Support hiring managers with onboarding activities and new team member administrative processes.
• Coordinate admissions, transfers, and discharges with billing and clinical teams to ensure timely completion.
• Provide administrative support to clinical staff through preparation of correspondence, forms, reports, and summaries.
• Maintain census information and related program records.
• Conduct chart reviews, assist with filing functions, compile records, and prepare charts as needed.
• Review and submit group logs and related documentation within established timeframes.
• Foster positive and professional relationships with referral sources, clients, team members, and community partners.
• Supervise team members and provide leadership support when assigned.
• Perform additional duties as assigned.

Education, Experience, and/or Credential Qualifications:

• Bachelor's degree from an accredited college or university in Business Management, Business Administration, Health Management, or a closely related field;

OR

• High school diploma or equivalent with a minimum of four (4) years of experience in office administration, office management, or related administrative functions.

Additional Qualifications:

• Excellent verbal and written communication skills.
• Ability to prioritize responsibilities, manage multiple tasks simultaneously, and meet deadlines.
• Advanced computer proficiency, including Microsoft Word and Excel.
• Knowledge of confidentiality requirements related to mental health and substance use treatment services.
• Strong understanding of organizational policies, procedures, and program operations.
• Exceptional attention to detail and accuracy.
• Current driver's license, acceptable driving record, and current auto insurance required.
• Successful completion of background screenings, including criminal record, driving record, abuse/neglect, and fingerprint checks.

Physical Requirements

• Perform sedentary work involving exertion of up to 10 pounds of force occasionally and negligible force frequently to move objects.
• Utilize repetitive hand, finger, and arm movements for typing, writing, and other office-related tasks.
• Sit for extended periods throughout the workday.
• Occasionally stand and walk for brief periods as needed during daily work activities.
• Maintain the ability to perform essential office functions in a professional work environment.

Keywords: Office Manager, Administrative Manager, Office Administration, Healthcare Administration, Recovery Services, Intake Coordination, Team Leadership, Medical Office, Records Management, Business Administration

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.