Experienced Office Manager Wanted
Genesa Home Care & Companionship Agency – Kingston, NY
Small, home care agency is seeking candidates with a minimum of one year of Care
Coordination experience, including scheduling caregivers in a home care setting.
Desirable candidates must have a background in the medical field and have an
advanced level of skill working with scheduling. Administrative or LPN experience are
preferred. Candidates must be willing to work in an office that is open 7 days/week and
rotates coverage of daytime, evening and weekend work hours if needed.
Basic Job Functions:
- Create/document all details of scheduling, client and employee communications
- and activities including emails.
- Manage prospective client inquiries or messages using excellent telephone and
- customer service skills.
- Conduct prospective client assessment.
- Coordinate day-to-day activities of caregivers, making a good match between
- client and caregiver for a consistent, successful schedule.
- Function as main point of contact for assigned clients and all caregiver
- communications; make sure all caregiver and client information receives
- appropriate and timely response.
- Promote a positive, professional impression of Agency for all clients, and all caregivers.
Function as first level supervisor for caregivers and day-to-day operations; encourage and coach caregivers, helping them maintain agency quality and policy standards through timely feedback and coaching.
Experience, Knowledge, Skills, Abilities and Availability:
- Candidates must have excellent customer service skills, detailed information
- management skills, including extensive data entry, and strong ability to project a
- positive attitude during stressful situations.
- Must have excellent phone/email communications skills as first point of contact
- for new client service inquiries.
- Must maintain high personal standards of excellence with a strong investment in
- matching the right caregiver with the right client.
- Required: previous experience in healthcare staffing and using staffing software.
- Must be able to work on-site in office as part of a team rotation that includes
- regular business hours, evening hours and weekend hours.
- Ability to work independently and as part of a team; demonstrating sound
- judgment and excellent critical thinking skills.
- Advanced office and computer skills and organizational abilities.
- Excellent interpersonal relations and telephone skills. Knowledge of common
- medical terminology.
- Read, write and speak English fluently, as required for the position.
- Previously developed sales, customer service or call center skills a plus.
- Management and/or LPN experience preferred.
- Flexibility: may on occasion be asked to cover an unfilled shift to help out
Job Type: Full-time
Job Location: Kingston, NY
Required: Office management/Supervisory experience: 1 yea