Office Manager

Benefits:

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

At Floor Coverings International, we're more than just a flooring company-we're the #1 mobile flooring company in North America with nearly 300 locations across the U.S. and Canada. Our innovative shop-at-home model has transformed the industry, bringing top-quality flooring directly to customers' doors. With over 350,000 satisfied customers and an impressive 4.9-star rating, we take pride in delivering an exceptional experience.

Now, we're looking for a dedicated and detail-oriented Office Manager to help drive the success of our local franchise! In this role, you'll be the heart of our operations, ensuring everything runs smoothly-from scheduling and marketing to financial management and customer relations.

Why You'll Love This Role:

Full-time position (40 hours per week)

Bonus opportunities for outstanding performance

No experience required! (1-3 years of office experience preferred)

Company convention trips (based on owner and local structure goals)

What You'll Do:

Marketing & Customer Relations

• Be the friendly face and voice of our company-build strong relationships with customers and ensure they have a seamless experience.
• Efficiently schedule appointments for our Design Associates.
• Follow up on open proposals and inquiries to drive customer engagement.
• Assist in planning and executing local marketing initiatives to grow the business.
• Represent Floor Coverings International at home shows and events (some evening/weekend availability may be required).
• Keep the office organized, welcoming, and running smoothly.

Financials & Administration

• Maintain accurate financial records and update QuickBooks daily (experience preferred, but training provided!).
• Track and manage business-related expenses to ensure financial efficiency.

Project Coordination & Production

• Collaborate with the Owner weekly to review recent sales, manage customer expectations, and oversee product orders.
• Order materials and follow up on deliveries to keep projects on track.
• Schedule and coordinate job installations between customers and installers.
• Keep customers informed on project timelines, updates, and any changes.
• Ensure clear communication with installers, including confirming scope of work and compensation before each job.
• Update SalesForce daily with job progress and schedules (training provided!).

Growth & Development

• Attend weekly strategy meetings with the Owner.
• Work toward weekly and monthly business goals.
• Be open to learning and development opportunities to grow in your role.
• Make decisions and take action aligned with our core values and mission.

Who We're Looking For:

Strong communicator - especially over the phone!

Organized & detail-oriented - you thrive on keeping things running smoothly.

Multi-tasking pro - balancing different priorities is your strength.

QuickBooks experience is a plus (but we'll train the right person!).

Self-motivated - you can work independently and take initiative.

Join us in creating beautiful spaces while enjoying a dynamic and rewarding career with Floor Coverings International.

Apply today and be part of our success story!