Benefits:- Employee discounts
- Health insurance
- Paid time off
Plumbing Office Manager Needed
We are seeking an
experienced Plumbing Office Manager to join our team in Chatsworth, CA. The ideal candidate will have hands-on experience managing a plumbing or home-service office and be comfortable overseeing daily operations, customer service, scheduling, dispatching, and office personnel.
Service Titan experience is REQUIRED. We are looking for a highly organized, motivated manager who can keep the office running efficiently, improve productivity, reduce unnecessary overhead, and help the company achieve its goals.
Responsibilities
- Oversee the daily operations of the plumbing office.
- Manage, train, and motivate office and CSR staff.
- Oversee customer service, scheduling, and technician dispatch.
- Use ServiceTitan daily to manage customers, jobs, scheduling, reporting, and office operations.
- Monitor KPIs, productivity, booking rates, and overall office performance.
- Track and report on employee and company productivity.
- Coordinate closely with technicians and field management.
- Handle customer concerns and escalated issues professionally.
- Help improve processes, efficiency, and profitability.
- Monitor estimates, invoices, payments, and other office functions.
- Maintain accurate customer and job information.
- Make sure the office is organized, responsive, and operating at a high level.
Requirements
- ServiceTitan experience REQUIRED.
- QuickBooks knowledge
- experience in Microsoft word/ excel and PowerPoint
- Previous management experience in a plumbing, HVAC, or home-service company strongly preferred.
- Excellent typing speed and accuracy.
- Strong computer skills and ability to work efficiently with multiple software systems.
- Excellent communication and customer-service skills.
- Strong leadership and organizational abilities.
- Ability to multitask and work in a fast-paced environment.
- Experience managing employees and tracking KPIs.
- Reliable, professional, and accountable.
- Strong problem-solving and decision-making skills.
Schedule
Monday–Friday, 8:00 AM–5:00 PM
Location: Chatsworth, CA
If you are an experienced plumbing office manager who knows
ServiceTitan, can lead a team, and knows how to keep a busy plumbing operation running smoothly, we want to hear from you.