Office Manager - Dental

The CHC is seeking an experienced Dental Office Manager to join our expanding team. The Office Manager will coordinate Dental Clinic operations for 3 sites to ensure that access to quality dental care is available for patients of all ages, demographics as well as insurance status.

RESPONSIBILITIES INCLUDE:

• Supervises front desk scheduling and training. Evaluates staff performance and process improvements to workflows
• Designs and implements administrative office policies and procedures to ensure efficient functioning of dental clinic.
• Serves as "liaison" among providers, front desk, billing staff as well as primary care teams. Communicates issues in a timely manner and troubleshoots problem areas.
• Actively participates in CHC management team meetings across departments.
• Oversees dental provider scheduling. Establishes provider schedules in electronic dental patient record. Periodically audits provider schedule to ensure system integrity and ongoing patient access.
• Assists with orientation of new staff. and student externs
• Screens patient complaints and satisfaction surveys and informs Dental Director and CEO of trends.
• Ensures compliance with HIPAA, OSHA & other regulatory agencies.
• Oversees dental insurance processes, including eligibility verification, treatment estimates, claim requirements, and prior authorizations.
• Manages all dental provider credentialing and enrollment with insurance plans, including initial credentialing, recredentialing, and ongoing maintenance of provider participation, ensuring compliance.
• Minimum of 3 years in a Dental office management/supervisory role
• Proficiency in Dental software programs (preferably Epic) as well as MS Office (Excel and Outlook)
• Excellent communication and organizational skills
• Demonstrated ability to multitask in a fast-paced environment
• Experience with prior authorizations and credentialing process