Office Manager- COPC Sports, Spine & Joint

Central Ohio Primary Care is seeking a full time Office Manager for our COPC Sports, Spine & Joint office in Columbus, OH! This position is responsible for managing and coordinating all practice functions.

Essential Functions and Responsibilities:

• Oversee staffing responsibilities for the practice/site, which includes interviewing and selecting new employees; coaching; training and professional development; conflict resolution; and disciplinary action and follow-up. Also ensures timely completion of performance reviews for direct and indirect reports ensuring goals are achieved.
• Maintain and promote an orderly, efficient and well-run office; continually assess office operations and recommend changes in office workflow, policies/procedures, programs, products and services.
• Responsible for staff recruitment, new hire on-boarding and training.
• Provide coaching support to all staff and serve as a role model in support of office and corporate initiatives.
• Create an environment of customer service and compassion that promotes exceptional patient experiences.
• Manage daily schedule of work assignments for staff and operations; provide coverage for others’ work responsibilities to ensure work is completed as needed.
• Facilitate employee performance evaluations and responsible for performance management of team. Manage ongoing training for current staff.
• Complete bi-weekly payroll entries and ensure all employee information is sent to Human Resources on a timely basis; provide oversight of appropriate time use and monitor the need and frequency of overtime and float positions.
• Serve as liaison and primary point-of-contact by answering inquiries, providing information, and addressing concerns; communicate regularly with providers regarding office management items and CBO updates.
• Promote a welcoming and inclusive environment for employees, physicians and patients.
• Drive practice alignment with COPC corporate strategy and initiatives intended to improve operational success including, but not limited to, quality and financial success.
• Collaborate with the CBO to promote effective relationships with patients, government agencies, vendors, insurance plans and all departments.
• Support and comply with all COPC corporate policies and procedures; implement and communicate changes to company policies and procedures.
• Coordinate with Revenue Cycle for management of accounts receivable, collections and billing issues; oversee daily balancing, deposits and timely invoice payment.
• Participate in professional development activities to keep current with trends and practices in health care; regularly attend scheduled CBO meetings for updated corporate operations.
• Maintain the strictest confidentiality and ensure compliance with HIPAA, OSHA, CLIA and all labor laws.
• Perform other duties as assigned.

Qualifications:

A. Education, Licensures, Certifications & Experience

• Required: High School Diploma or GED equivalent
• Preferred: Associate or Bachelor’s degree
• Required: At least two (2) years’ experience working in a medical office setting
• Preferred: Prior supervisory or leadership experience in healthcare organization
• Preferred: Clinical knowledge and experience (e.g., Medical Assistant, RN)

B Knowledge, Skills & Abilities

• Knowledge of principles and practices of health care planning and management sufficient to manage, direct, and coordinate the operations and oversee the daily operations of a primary care medical practice.
• Skill in establishing and maintaining effective working relationships with employees, providers, third party payers, patients, vendors and the public.
• Knowledge of clinic/practice workflows, patient access processes, patient registration, scheduling operations, etc., including medical terminology, and ICD-10 and CPT coding.
• Proficient in Microsoft Office applications (e.g., Outlook, Word, Teams); prior experience with Electronic Medical Records systems (Epic preferred).
• Strong written and verbal communication skills with ability to communicate effectively with all levels of individuals inside and outside the organization.
• Ability to maintain confidentiality and safeguard sensitive patient and employee information.
• Demonstrated ability to exercise a high degree of initiative, judgment, discretion, and decision making to achieve organizational objectives, policies and procedures.
• Skilled with analyzing situations accurately and taking effective action; take responsibility and exercise authority over assigned work functions.
• Skill in organizing work, making assignments, and achieving goals and objectives.
• Ability to establish, monitor and maintain quality productivity and service standards.
• Ability to organize and integrate organizational priorities and deadlines and manage a team in a fast-paced environment.