| Location | Amherst, Massachusetts |
Responsibilities
Act as first point of contact with all potential and new patients to guide them through the intake process
Perform check in, check out, and phone reception duties
Schedule initial, follow-up, and maintenance appointments
Verify insurance eligibility
Secure prior authorizations and referrals as needed
Collect copayments and outstanding patient balances
Perform administrative duties such as scanning, filing, and faxing
Collaborate as needed with senior management and clinical staff to ensure smooth administrative functioning of the clinic
Maintain thorough and timely communication with all practitioners regarding both clinical and administrative matters
Track patient progress through course of care and record in relevant tracking systems and software
Build and maintain strong relationships with patients in person, over the phone, and through written communication as a means of support throughout their recovery journey
Qualities
Have a passion for behavioral health and improving the lives of those suffering from mental illness
Be extremely organized and detail-oriented
Be able to manage high stress situations in a calm, cool, collected manner
Have a strong customer service orientation
Be patient, understanding, and empathetic
Have effective communication skills
Have a passion for participating creatively in the ongoing development of a boutique medical practice
Be flexible and adaptable
Have the ability and desire to wear many hats
Requirements
A bachelors degree
1-2 years in healthcare, preferably in behavioral health
Basic knowledge of the healthcare industry including areas such as health insurance, electronic medical records, HIPAA, etc.
Able to work 7:30am-5:30pm Monday through Friday in our Amherst office (Actual hours may be part-time but will fall into this range)