Office Manager

Weaver Group Insurance Agency | Caro, Michigan

Full-Time | MondayFriday

Weaver Group Insurance Agency is looking for a dependable, P& C Licensed, Office Manager to lead the day-to-day operations of our Caro office.

This is a hands-on leadership position for someone who enjoys working with people, keeping a busy office organized, and helping a team stay focused and accountable. Our ideal candidate is professional, positive, detail-oriented, and comfortable balancing leadership responsibilities with customer service and insurance-related tasks. Property & Casualty License required, Life & Health License preferred.

Salary Range: $41600.00 - $50000.00 per year

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Mon-Fri Schedule

Paid Holidays

IRA, match

Responsibilities

What Youll Do

Oversee the daily operations and workflow of the Caro office

Provide leadership, direction, and support to office staff

Help establish priorities and ensure tasks and customer follow-ups are completed

Monitor workflow, productivity, attendance, and office expectations

Assist with training and development of team members

Provide excellent service to current and prospective customers by phone, text, email, and in person

Assist customers with policy questions, payments, documents, policy changes, and other service needs

Identify opportunities to help customers with additional insurance products

Support new business and retention efforts

Maintain accurate customer notes, documentation, and follow-up activities

Help resolve customer concerns and more complex service situations

Maintain an organized, professional, and welcoming office environment

Communicate regularly with agency ownership regarding staffing, workflow, customer concerns, and office performance

Step in wherever needed to help the office and team succeed

A Michigan Property & Casualty insurance license is required, and a Michigan Life & Health liccense is strongly preferred. Insurance agency experience is also preferred.