Our Partner is a rapidly growing residential bin cleaning company seeking a highly organized and customer-focused Office Coordinator to support our daily operations. This role is ideal for someone who enjoys multitasking, providing exceptional customer service, and keeping schedules running smoothly in a fast-paced environment.
As the primary point of contact for customers, you'll play a key role in coordinating appointments, communicating with clients, supporting field technicians, and ensuring an outstanding customer experience.
Key Responsibilities:- Schedule and manage customer appointments
- Answer incoming phone calls, emails, and text messages
- Assist new and existing customers with service inquiries and scheduling
- Coordinate daily routes and communicate scheduling updates with field technicians
- Support dispatch operations by relaying customer requests and resolving scheduling conflicts
- Respond to customer concerns and help ensure timely resolution
- Maintain accurate customer records and appointment details
- Provide administrative support to help the office operate efficiently
Qualifications:- Excellent customer service and communication skills
- Strong organizational and multitasking abilities
- Comfortable using computers, scheduling software, email, and text messaging
- Ability to prioritize tasks and remain calm in a fast-paced environment
- Positive attitude with a team-first mindset
- Previous administrative, customer service, dispatch, or office coordination experience preferred
Schedule:- Tuesday –Friday: 9: 00 AM –5: 00 PM
- Rotating Schedule: Every other week, work Monday and Saturday