The office Coordinator will provide support to the department, assist in the day-to-day operations of the POP program. The office coordinator will serve as a central contact for communication with the team of doctors, NP's, RN staff and PCT's. The office coordinator will assist in adherence of all policies, regulations goals and initiatives.
This is a Monday-Friday role anywhere from 8:00-5:00pm
MAJOR ACCOUNTABILITIES/CRITICAL RESPONSIBILITIES:
- Manage the front office reception area. Specifically, the Coordinator will manage the front office activities (i.e. phones, updating appointment availability, scheduling POP appointments for patients, registration as needed ) and ensure that these services are provided in a friendly, prompt, courteous, and compassionate manner.
- Demonstrates a good working knowledge of the department's programs and services to provide accurate information to patients.
- The coordinator is responsible for scheduling patient POP visits, coordinating follow-up patient care, and making follow-up appointments
- Provides information to callers, routes call as appropriate, takes clear and concise messages.
- Retrieves voice mail messages and responds to them promptly.
- Ensure that all patients/visitors are acknowledged.
- Develop and maintain strong relationship with all constituencies (physicians' offices, clinics, Hospitalists, Nurse Practitioner, and Unit staff.
- The office coordinator is responsible for working with the Unit Coordinators for daily operations and efficiency with POP schedule.
- Order supplies, ensuring all supplies are distributed upon receipt and kept in designated areas.
- Involved in Unit quality initiatives in support of organizational and unit-based initiatives
- Practices and adheres to Stamford Health's "Code of Conduct" philosophy and organizational standards for service excellence, and organizational values of teamwork, Integrity, Compassion Respect and Accountability
- Performs other related duties as assigned or requested to maintain a high level of service.
Competencies and Requirements:
- Office management experience is preferred.
- Provide excellent phone-based customer service to patients.
- Individuals exhibit a high degree of responsibility in confidential matters. The individual understands HIPPA and confidentiality and has a working knowledge of JCAHO.
- Ability to work independently and balance multiple priorities is required.
- Excellent organization, problem solving, negotiation, verbal, listening and written communication skills are required. Knowledge of medical terminology is preferred.
- Strong interpersonal skills are required
Education Requirements (include license, Registration, Certification):
- High school diploma or equivalent required
PATIENT POPULATION SERVED:
Presurgical Optimization program located at the Tully Health Center.
Adult (18-64 years)
Geriatric (65 plus years)
MANUAL SKILLS:
Significant portions of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, (i.e. typing on computer keyboard, use of telephone).
PHYSICAL EFFORT:
Some portions of daily assignments involve transporting material, equipment, and possibly patients to another appointment in the building
PHYSICAL ENVIRONMENT:
Pleasant working conditions with opportunity for personal and professional growth. Nature duties performed present little or no potential for job-related accidental injury.