We are seeking an experienced Office Coordinator / Branch Coordinator to support the day-to-day operations of a Minneapolis-area branch in Maple Grove, MN. This position will provide administrative and operational support, including data processing, order processing, reception, customer service, client account coordination, and general office administration.
Responsibilities:
- Coordinate the day-to-day administrative operations of the branch.
- Process data, orders, and other administrative information accurately and efficiently.
- Manage client accounts and help coordinate service delivery.
- Provide professional customer service to customers, business partners, strategic partners, and internal departments by phone, email, and in person.
- Coordinate project timelines, budgets, and resource allocation.
- Serve as a liaison between the branch team and corporate headquarters.
- Help ensure compliance with company standards and security protocols.
- Coordinate multiple staff, projects, and administrative activities simultaneously.
- Support training and onboarding of new staff.
- Manage multiple priorities and meet deadlines in a fast-paced environment.
- Provide general administrative and office support as needed.
- Identify issues, respond with a sense of urgency, and help resolve problems efficiently.
Qualifications:
- Minimum 4 years of progressively increasing administrative responsibility, preferably in a service or contracting office environment.
- Strong organizational skills and attention to detail.
- Strong administrative and coordination skills.
- Exceptional customer service skills, both over the phone and in person.
- Strong communication skills, both verbal and written.
- Strong problem-solving skills and a sense of urgency.
- Ability to manage multiple tasks, staff, and projects simultaneously.
- Ability to work under pressure while maintaining accuracy and meeting deadlines.
- Proficiency with Microsoft Office, email, and internet-based applications.
- Clear English-speaking voice and professional communication skills.
Preferred:
- Experience in service, contracting, construction, or field-service environments.
- Experience with branch or service operations, order processing, client accounts, or project coordination.
- Experience working with technicians, contractors, or field personnel.
- Knowledge of access control, CCTV/video surveillance, or intrusion alarm systems.
- Security industry experience is a plus.
NOTE: Applicants must be U.S. citizens or permanent residents (Green Card holders) to be considered for this position.
Job Type: Contract - 6 Months, with Potential Conversion
Benefits include: Medical, dental, vision.
Work Set Up/Schedule: Onsite at Maple Grove, MN 55369 (Monday-Friday from 8:00 AM-5:00 PM)