UPMC is opening a new ENT office in Bulter, PA, and we are looking for a full-time Office Coordinator to join our team! This position will oversee the daily administrative operations of a new multi-specialty medical practice, ensuring efficient patient access, exceptional customer service, and seamless coordination across multiple clinical specialties.
Hours for this position will be Monday through Friday, 7:00am to 4:00pm, with no evenings, weekends, or holidays required! Previous experience working in a healthcare setting is required. Prior management experience is preferred.
Responsibilities:
- Obtain accurate demographic, next of kin, insurance information including referrals/authorizations.
- Ensure patient scheduling is accurate.
- Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with the consumerism initiatives, if applicable.
- Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access, if applicable.
- Manage front office staff in practice. Work closely with manager to ensure specific needs are met. Coordinate scheduling and staff assignments.
- Work denial work queues in conjunction with the CBO.
- Ensure accuracy for all daily charge input, both inpatients and outpatients of CPT and diagnosis codes.
- Oversee orientation/training including cross training to ensure staff availability/coverage requirements caused by vacations, sickness, or peak loads.
- Compile departmental data on patient caseload and physician intervals to ensure appropriate staffing levels.
- Ensure a positive customer service atmosphere and interactions in office areas through ongoing training/development/monitoring of staff. Seek physician/staff feedback to ensure interactions are appropriate. Investigate/resolve customer complaints.
- Collaborate with manager in selecting, monitoring and evaluating front office staff.
- Bachelor's Degree + 6 months of healthcare experience OR
- Associate's Degree in Health Care or Business + 1 year of healthcare experience OR
- High School Diploma + 2 years of healthcare experience
Licensure, Certifications, and Clearances:
UPMC is an Equal Opportunity Employer/Disability/Veteran