| Location | Reno, NV |
Under the direction of the Executive Housekeeper, Assistant Executive Housekeepers and Supervisors; responsible for various administrative tasks and clerical support to Housekeeping personnel.
Previous housekeeping; telephone; and computer experience is recommended but not required
Strong verbal and written communication skills
Regular, punctual and predictable attendance and ability to work flexible hours, including overtime, which may be required
Ability to maintain confidentiality of sensitive information
Understand and comply with all company and departmental rules and regulations, policies and procedures
High School diploma or equivalent
ADDITIONAL REQUIREMENTS
Frequent standing/walking/sitting for extended periods
Work area is indoors and subject to variable temperatures
May be subject to smoking environment, moderate noise and bright lights
Frequent grasping, reaching, bending, twisting, telephone use
Occasional carrying, kneeling, squatting, handling, sorting, filing, lifting 5 lbs to 20 lbs. Seldom requires overhead lifting of no more than 20 lbs.
GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values, service standards, and family style service.
PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech - both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.
Responsible for updating and tracking room status in the computer system, and entering statistics on rack format log sheets
Advice the front desk and engineering departments of special heavy duty cleaning of rooms, inform housekeeping personnel of special cleaning assignments
Ensure that the Executive Housekeeper, Assistant Executive Housekeepers and Supervisors are advised of group, VIP and pre-registered arrivals, special requests from guests, out of order rooms, etc.
Receive incoming telephone calls from guests and relay messages to the appropriate personnel; maintain daily log of all calls
Coordinate all maintenance requests between supervisors, locksmith and engineering departments
Track and record all loaned items, generate a report of missing items for the Executive Housekeeper
Prepare daily volume reports listing occupied rooms, vacant/dirty rooms, due outs, number of suites and swing shift duties completed
Recording all sick calls, late calls and early outs
Perform related duties as assigned by supervisor
Responsible for updating and tracking room status in the computer system, and entering statistics on rack format log sheets
Advice the front desk and engineering departments of special heavy duty cleaning of rooms, inform housekeeping personnel of special cleaning assignments
Ensure that the Executive Housekeeper, Assistant Executive Housekeepers and Supervisors are advised of group, VIP and pre-registered arrivals, special requests from guests, out of order rooms, etc.
Receive incoming telephone calls from guests and relay messages to the appropriate personnel; maintain daily log of all calls
Coordinate all maintenance requests between supervisors, locksmith and engineering departments
Track and record all loaned items, generate a report of missing items for the Executive Housekeeper
Prepare daily volume reports listing occupied rooms, vacant/dirty rooms, due outs, number of suites and swing shift duties completed
Recording all sick calls, late calls and early outs
Perform related duties as assigned by supervisor