Office Assistant

Office Assistant

Salary

$33,654.40 - $38,708.80 Annually

Location

741 North Highland Avenue, Winston-Salem, NC

Job Type

Full Time

Job Number

09156

Department

Social Services

Division

Economic Services

Opening Date

10/27/2026

Closing Date

11/7/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

General Statement of Duties

The Department of Social Services is seeking a highly motivated and dependable professional to serve in a frontline Navigation and Customer Support role. This position is responsible for assisting customers as they access the various entry points of DSS and Human Services, ensuring they are directed appropriately and provided with clear, accurate community information. The ideal candidate will demonstrate advanced communication abilities and exceptional customer service skills while supporting the Department of Social Service.

Minimum Education and Experience

Graduation from high school or GED and two years of paraprofessional or clerical public contact experience which included negotiating, interviewing, explaining information, gathering and compiling of data, analysis of data and/or performance of mathematical or legal tasks;

or graduation from high school or GED and one year of experience in an income maintenance program.

A higher education level may be considered as a substitution for all or part of the experience requirement.

Required Skills and Competencies:

• Strong judgment and decision-making abilities.
• Exceptional organizational skills and attention to detail.
• Ability to work efficiently under deadlines in a fast-paced environment.
• Basic knowledge of universal computer technologies and general office equipment.
• Ability to work collaboratively in a team-oriented environment.
• Excellent communication skills with the ability to interact professionally and effectively with both internal staff and external customers.

Essential Duties and Responsibilities

Key Responsibilities include:

• Serve as a navigation point for customers entering DSS by offering guidance, answering questions, and assisting them in locating the appropriate programs, services, or staff.
• Provide community information and resources to residents and visitors engaging with DSS.
• Screen and direct both external customers and internal visitors.
• Update information, and assemble eligibility application
• Assisting with PO Box Mail
• Assisting customers to obtain Fishing license

Click to view Full Time with Benefits information.

Click to view Part Time with Benefits information.

These links do not apply to positions that are Part Time, no benefits.

01

The following supplemental questions may be used as a scored evaluation of your knowledge, skills and experience. Be certain that the choices you make correspond to the information you have provided on your application. Please be as honest and accurate as possible. You may be asked to demonstrate your knowledge and skills in a work sample or during a hiring interview. By completing this supplemental evaluation you are attesting that the information you have provided is accurate. Any information you provide may be reviewed by the hiring manager. Any misstatements or falsification of information may eliminate you from consideration or may result in dismissal. "See resume" is not an acceptable answer to the questions.

• Yes I understand and agree
• No I do not agree

02

Which best describes your level of education?

• High School Diploma or GED
• Associates Degree
• Bachelors Degree
• Masters Degree

03

With which software are you proficient (choose all that apply)?

• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Outlook
• Microsoft Teams
• Microsoft Access

04

What best describes your years of experience in customer service?

• No Experience
• Less than 1 year
• 1 to 2 years
• 3 to 4 years
• 4 to 6 years
• More than 6 years

05

Which best describes your years of experience working in an office environment?

• No experience
• 1-2 years
• 2-5 years
• 5 or more years

Required Question

Employer Forsyth County (NC)

Address 201 N. Chestnut St.

Winston Salem, North Carolina, 27101

Phone 336-703-2400

Website http://www.forsyth.cc