Office Assistant - Customer Service & Operations Support

Location: West Chester, OH, 45069

Job Description

We are seeking a dependable, organized, and customer-focused Office Assistant to support daily office operations. This role focuses on answering incoming phone calls, learning to address common customer questions, monitoring pickups for client accounts, and documenting customer service issues in our CRM. The ideal candidate is professional, detail-oriented, and comfortable managing routine tasks while assisting with general office duties and special operational needs as assigned by management. Training will be provided on company procedures, laboratory services, CRM systems, and UPS processes.

Responsibilities

• Answer incoming phone calls professionally and address common customer questions regarding laboratory services, account processes, and specimen pickups.
• Direct inquiries to the appropriate team members and follow up on outstanding client concerns as needed.
• Run daily reports to identify missed or delayed pickups and notify sales representatives or clients of issues requiring attention.
• Contact client accounts to troubleshoot pickup problems, clarify UPS procedures, and help resolve recurring issues.
• Enter customer service inquiries, issues, and follow-up activities into the company CRM for tracking and documentation.
• Perform general office duties, including data entry, filing, scanning, maintaining records, and managing needed supplies.
• Assist with special projects and operational needs as assigned by management.
• Collaborate with team members to ensure efficient office operations.

Qualifications

• Highly organized with strong attention to detail.
• Excellent customer service and communication skills.
• Friendly and approachable demeanor.
• Ability to multitask and prioritize tasks effectively.
• Proficient with basic office software and equipment.
• Previous office or administrative experience is a plus.