Office Assistant

Position: Office Assistant

Location: 955 Little Brittain Road New Windsor, NY 12553

Division: Clinical Operations

Department: Gastroenterology

Classification: Full Time Non-Exempt Hourly

Reports to: Practice Manager/Director or Clinical Supervisor

Hours: Monday-Friday 8:30AM-5:00PM

About Premier Medical Group:

Premier Medical Group of the Hudson Valley is a leading multi-specialty medical practice dedicated to delivering exceptional, patient-centered care across multiple locations in New York. With over 550 employees and a strong provider network, we are committed to clinical excellence, operational efficiency, and outstanding patient experience. We strive to recruit and retain top-tier clinical and non-clinical talent that reflects our values, supports our mission, and drives our continued growth.

Summary/Primary Role:

The Office Assistant is responsible for retrieving medical secretary voice messages and returning calls, scheduling appointments, directing calls to appropriate staff, setting up new patients, this includes new consults which consist of entering all patient demographic information prior to the office visit and mailing out a packet of paperwork for the patient to fill out prior to the scheduled visit, and working closely with the medical secretaries and staff. This position will also scan medical records as needed.

Principal Duties & Responsibilities:

(Management may amend or assign duties and responsibilities to this job at any time)

• Retrieves and responds to voice messages from medical secretary's voice mails and documents into EMR.
• Schedules/re-schedules appointments including procedures, COVID testing, and follow up appointments.
• Obtains insurance referrals.
• Directs patient calls to appropriate personnel.
• Triages other staff regarding messages that pertain to them i.e. Prescriptions, Medical Records.
• Screening phone calls as best as possible.
• Enters demographic, insurance information, pharmacy, and primary care into EMR when scheduling new patients, and updating existing patient demographics.
• Scans medical records or medical records requests as needed.
• Assists other Medical Receptionists and Medical Secretaries as needed including covering hours, booking procedures with corresponding paperwork, faxing/scanning proper paperwork.
• Other duties as assigned.

Qualifications:

• Minimum of a High School diploma; Associates Degree preferred.
• One to three years of relevant experience and/or training.
• Electronic Medical Record experience preferred.
• Strong verbal and written communication skills.
• Strong organizational skills.
• Strong Multi-tasking skills.
• Excellent attention to detail.
• Ability to work independently on assigned tasks as well as accept direction on given assignments.
• Able to work collectively with administration and staff.
• Able to maintain highest level of confidentiality.

Supervisory Responsibility:

This position does not have supervisory responsibility.

Expected Hours of Work:

An Employee must work a minimum of thirty (30) hours each week to maintain full-time status for benefits purposes, however the expectations of the position will require an average of forty (40) hours with overtime required as scheduled. Non-exempt employees are eligible for overtime pay in accordance with applicable wage and hour laws, while exempt employees may be required to work additional hours as necessary to fulfill their job responsibilities. Overtime requirements will be determined based on the operational needs of the organization.

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining an employee's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, years of relevant experience, education, credentials, and internal equity). Premier Medical Group also offers a comprehensive set of benefits to compliment the base salary. The base hourly range for this position is $18.00 - $22.00.

Travel Requirements: This position requires travel to Fishkill as operationally necessary.

Work Environment:

This position operates in a clinical outpatient setting and routinely involves direct interaction with patients, providers, and clinical staff. The work environment may involve exposure to infectious disease, bodily fluids, medical equipment, cleaning agents, and varying patient conditions. Standard precautions, PPE, and adherence to safety protocols are required at all times.

Physical Demands:

The physical demands described below are representative of those necessary to successfully perform the essential functions of this role:

• This is a safety-sensitive position, requiring alertness, sound judgment, and adherence to patient safety standards at all times.
• Regularly required to stand, walk, and move between rooms throughout the day.
• Frequent bending, reaching, and lifting or moving supplies and equipment up to 25 pounds;
• Ability to communicate clearly in person, by phone, and through electronic systems.

Additional:

This job description provides a general overview of the expectations and basic duties of the job and is not a comprehensive list of all duties and responsibilities. Premier Medical Group will assign additional duties and tasks that it deems necessary to meet the requirements of the position. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is an onsite role based in the Hudson Valley, NY. No relocation allowance will be considered unless specifically addressed. All applicants must be currently authorized to work in the United States.

Premier Medical Group does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.