Office Assistant II/III Countywide Pool

Office Assistant II/III Countywide Pool

Salary

$18.69 - $28.59 Hourly

Location

Throughout Riverside County

Job Type

Regular

Job Number

26-13866-04AT

Department

All Departments

Opening Date

06/01/2026

Closing Date

8/12/2026 8:00 AM Pacific

• Description
• Benefits
• Questions

For questions regarding this position, please contact the Recruiter listed in the Supplemental Information section.

ABOUT THE POSITION

The County of Riverside seeks to fill Office Assistants II and Office Assistant III positions throughout the County of Riverside for various departments.

This county-wide recruitment will establish a Office Assistant II and III Candidate Pool of qualified applicants to fill current and future vacancies throughout the County for regular (permanent) openings. The Office Assistant series is used in all County departments to provide clerical services.

Under general supervision, performs the most complex assignments or acts in a lead capacity by providing technical supervision and training to staff; and performs other related duties as required.

The Office Assistant III class is the advanced journey level classification in the Office Assistant series and reports to a supervisory level position. This class is used in County departments to provide clerical services. Incumbents typically type, file, sort, and process materials; process and maintain records; compose and edit reports and correspondence; gather information; provide information to the public concerning departmental or County operations; receive and record payments; operate a variety of equipment, including, but not limited to, word processors, micro-computers, mini-computers, computer terminals, duplicating machines, and calculators; and prepare and complete a variety of forms and documents. Some positions may require a law enforcement background investigation which requires completion of an extensive questionnaire, meeting with a background investigator, and submitting several references.

Incumbents in this class perform the most complex assignments where work is of a highly specialized nature requiring significant expertise and performed with a great degree of independence or act as lead personnel for a work unit performing a variety of clerical work. The Office Assistant III class is distinguished from that of Supervising Office Assistant I in that the incumbents of the latter class have full supervisory responsibility for a clerical unit.

Salary Ranges:

Office Assistant II: $18.6893- $25.7357

Office Assistant III: $19.2076- $28.5889

Meet the County Departments:

https://rivco.org/services/agencies-and-departments

To learn more about the benefits of working for the County:

https://issuu.com/rivcohr/docs/hr_flipbook_1-24-23_r3

EXAMPLES OF ESSENTIAL DUTIES

OFFICE ASSISTANT II

• Assist the public by referring them to sources of information, giving out standard forms, explaining how to complete them, and answering requests for factual information by consulting various available sources.
• Insert and extract materials from subject matter files, classify material by nature of subject matter, and prepare new file folders as needed.
• Maintain informational or operational records; answer telephone and assist callers by providing information, taking messages, or routing calls to others.
• Type a variety of information such as statistical and budgetary tabulations, reports, manuscripts, contracts, pamphlets, letters, charts, and other documents from rough, plain, corrected copy, or dictated material utilizing information processing equipment.
• Utilize formerly recorded material to create new documents or files, incorporating all revisions; independently set up formats for reports, files, letters, and dual and multi-column documents, taking into consideration the special needs of originator.
• Gather information from a variety of source documents; establish and revise glossaries utilizing stored keystrokes; create multi-page documents with headers and footers; set up merged documents.
• Compile, store, and maintain a system of information retrieval on tapes or disks; edit copy for errors; compose routine letters on factual subjects; make out bills, abstracts, orders, notes, permits, licenses, etc.
• Receive fees when the amount is readily obtainable by simple computations or from fixed schedules; prepare receipts and accounts for money.
• Compare a variety of documents such as purchase orders, receival slips, and others to make extensions, batch totals, and to check for mathematical accuracy and general completeness.
• Post data, types, encode, and transmit alphanumeric and numeric data from source documents; key in commands to locate files; enter, store, retrieve, and delete information in order to update records and/or data bases.
• May verify the accuracy of information entered, and correct errors in transmission.
• Make computer inquiries to retrieve information and to print reports; may align carriage tapes and forms to print records, mailing lists, roster indexes, and similar listings; maintain informational and operational records.
• Serve as a receptionist and schedule appointments; as a secondary responsibility, may operate a telephone switchboard.

OFFICE ASSISTANT III

• Perform complex clerical work requiring the application of laws, policies, procedures, and specialized terminology; prepare and process materials which require the review of complex source material and a thorough familiarity with policies, procedures, terminology and various applicable laws in order to obtain the necessary data.
• Give information to the public or interdepartmental representatives in situations where judgment and interpretation of departmental policies and regulations are required.
• Review a variety of reports, forms, and records for accuracy, completeness, and compliance with applicable ordinances; answer questions involving searching for and summarizing technical data, laws, policies, or procedures.
• Compile a variety of narrative and statistical reports, which requires locating sources of information, devising forms to secure the data, and determining proper format for finished reports.
• Design or revise office forms; set up and maintain complex filing systems.
• Initiate replies to routine correspondence; compose correspondence and other materials requiring the application of subject matter knowledge and discrimination in the selection of data.
• May provide technical guidance and/or training to clerical staff; may assign and review the work of clerical staff; prepare and revise written procedures.
• Type a wide variety of complex material such as difficult statistical and budgetary tabulations, highly confidential reports and letters, priority manuscripts or contracts, and other specialized documents from rough, plain, corrected copy, or dictated material utilizing information processing equipment.
• Develop automated files and maintain the storage of tapes and disks; develop and revise standardized formats for documents for the department; operate peripheral equipment.
• Isolate and resolve equipment and procedural problems; perform backup of systems and maintain archived record library and reference logs; serve as technical expert on the operation of information processing equipment.

MINIMUM QUALIFICATIONS

OFFICE ASSISTANT II

Experience: Any combination of education and experience that would provide the knowledge and abilities listed below.

Knowledge of: Correct grammar, spelling, and punctuation; office procedures, including preparing correspondence and reports; filing, indexing, and cross-referencing methods; principles, methods, and equipment used in information processing.

Ability to: Perform clerical work and quickly learn the specific operation of the office; make decisions in standard procedural matters without immediate supervision; prepare and maintain accurate records and reports; make arithmetic calculations rapidly and accurately; understand and follow written and oral instructions; establish and maintain effective working relationships; operate a variety of standard office equipment.

OFFICE ASSISTANT III

OPTION I

Experience: Two years of clerical experience.

OPTION II

Education: Completion of 18 semester or 27 quarter units from an accredited college or university in secretarial sciences, office practices, business education, or a closely related field to the assignment.

Experience: One year of clerical experience.

OPTION III

Education Completion of 360 hours of training from a recognized occupational training program in secretarial sciences, business education, or a closely related field.

Experience: One year of clerical experience.

ALL OPTIONS:

Knowledge of: The principles, methods, and equipment used in information processing; correct English usage, grammar, spelling, vocabulary, punctuation, format, and style; office procedures, including preparing correspondence and reports, filing, and operating standard office equipment.

Ability to: Understand the capabilities and applications of information processing equipment considering the requirements of the unit; use initiative and judgment in setting up formats for a variety of documents; provide guidance to and train staff; proof and correct copy into acceptable final form; store and retrieve a variety of documents and subdocuments; meet departmental production and accuracy standards; establish and maintain effective working relationships.

Applicants who are current County of Riverside employees and/or current employees of the Department/Agency may be considered before other applicants depending on the volume of applications received.

SUPPLEMENTAL INFORMATION

What's Next?

The preliminary closing date for this posting is Wednesday, June 3rd, 2026, at 11:59PM however postings may close at any time.

Applications received prior to the closing date will be considered based on the information submitted. Changes or alterations cannot be accepted. No late applications will be permitted.

Applications must be submitted through NeoGov at: https://www.governmentjobs.com/careers/riverside

BASED ON THE NUMBER OF APPLICATIONS RECEIVED, THIS POSTING MAY CLOSE WITHOUT NOTICE.

For specific questions regarding this position, please contact Ashley Thomas at Ashlthomas@rivco.org. For general inquires, please allow up to 2 business days to receive a response.

____

APPLICATION INFORMATION

Veterans Preference

The County has a Veterans Preference Policy applicable to new hires. To qualify, attach the required documents to your job application. Documents include a copy of your (or your spouses) Member-4 Form DD-214 indicating dates of service. For spousal preference, and as applicable, the following documents: a copy of your marriage certificate, spouses death certificate, a letter of spouses disability and/or letter of service-related death (if available) from the U.S. Veterans Administration. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans preference. For complete details and documentation requirements, please review the Veterans Preference Policy, C-3 here: https://rivcocob.org/board-policies

Reasonable Accommodations

The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at: https://rc-hr.com/disability

Proof of Education

If using education to qualify or when requested by the recruiter, upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted.

If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services (NACES) or Association of International Credential Evaluators, Inc. (AICE).

Work Authorization Requirement

Applicants must be legally authorized to work in the United States at the time of application. The County of Riverside does not participate in visa sponsorship programs, including H1-B visas, and will not provide sponsorship for any employment-based visas.

Equal Opportunity Employer

The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors.

Pre-Employment

All employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation, which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A pre-employment physical examination and background check may be required.

Probationary Period

As an Approved Local Merit System, all County of Riverside employees, except those serving "At Will," are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding, County Resolution, or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head.

General Information

Current County of Riverside and/or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies.

Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience/education is reflected on your application/resume, as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered.

Please read and follow any special application instructions on this posting. Click the Apply link located on this page to submit your application. For additional instructions on the application process, examinations, Veterans preference, pre-employment accommodation or other employment questions, please refer to our web site, www.rc-hr.com.

If you are experiencing technical problems, you may contact the governmentjobs.com applicant support desk Monday through Friday, 6 am to 5 pm Pacific Time at support@governmentjobs.com or toll-free 1-855-524-5627.

BENEFIT PROGRAM: UPE

MEDICAL/DENTAL/VISION INSURANCE: A choice of different medical, dental and visions plan are available to elect. The County provides a Flexible Benefit Credit contribution as governed by the applicable LIUNA Memorandum of Understanding to contribute towards the cost of these plans.

Note: Employees on assignment through the Temporary Assignment Program (TAP) receive different benefits. See the list here.

MISCELLANEOUS RETIREMENT: County of Riverside has three retirement Tiers through the California Public Employees Retirement System (CalPERS).

• Tier I (Classic Member - Formula 3% @ 60): Applicable to current and former County of Riverside local miscellaneous employees hired prior to 08/24/2012 and did not withdraw CalPERS contributions. The employee contribution is eight (8%) percent.
• Tier II (Classic Member - Formula 2% @ 60): Applicable to local miscellaneous employees 1) hired after 08/23/2012 through 12/31/2012; 2) Previously employed with another CalPERS contracting public agency or a reciprocal retirement system, with a break in service of less than six months between the separation date with the previous employer and the appointment date with the County of Riverside. The employee contribution is seven (7%) percent.
• Tier III (PEPRA New Member - Formula 2% @ 62): Applicable to CalPERS local miscellaneous new members hired on or after the implementation of the Public Employees Pension Reform Act of 2013 (PEPRA) which took effect January 1, 2013. Effective July 1, 2023 employee contributions are 7.25% and will increase to 7.75% effective July 1, 2024.

A new member is defined as any of the following:

• A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who has no prior membership in any California Public Retirement System.
• A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who was a member with another California Public Retirement System prior to that date, but who is not subject to reciprocity upon joining CalPERS.
• A member who first established CalPERS membership prior to January 1, 2013, and who is rehired by a different CalPERS agency after a break in service of greater than six (6) months.

CalPERS refers to all members that do not fit within the definition of a new member as "classic members".

Contribution rates are subject to change based on the County of Riverside annual actuarial valuation.

Note:

This summary is for general information purposes only. Additional questions regarding retirement formulas can be sent to retirement@rivco.org or by calling the Benefits Information Line at (951) 955-4981,

Option 2.

If you have prior service credit with another CalPERS agency or within agencies, please contact CalPERS at (888) 225-7377 to determine which retirement tier would be applicable to you. CalPERS is governed by the Public Employees Retirement Law. The Retirement Law is complex and subject to change. If theres any conflict between this summary and the law, the law will prevail over this summary.

DEFERRED COMPENSATION: Voluntary employee contribution with a choice between two 457 deferred compensation plan options.

VACATION ACCRUAL (Bi-Weekly Accrual):

0 < 3 year = 80 Hours (10 Days)

4 < 9 years = 120 Hours (15 Days)

10 or more years = 160 Hours (20 Days)

Maximum Vacation leave accumulation is 480 hours.

SICK LEAVE: Four (4) hours Sick Leave accrual per pay period with unlimited accrual.

HOLIDAYS: Normally 12 paid holidays per year

BEREAVEMENT LEAVE: Allowed 5 days (3 days are County paid; 2 additional days can be taken from accrued Sick Leave balance)

BASIC LIFE INSURANCE: Equal to one times annual base salary not to exceed $50,000 of term life coverage. Premiums are paid by the County. Additional Supplemental Life plan is available for employee purchase.

DISABILITY:

Employees contribute to State Disability Insurance (SDI), which provides wage replacement benefits for those unable to work due to non-work-related illness, injury, or pregnancy. SDI also includes Paid Family Leave benefits. The wage replacement rate, as defined by current law, is between 60-70% of wages earned during the SDI eligibility period. Benefits can be coordinated with other available leave balances to provide up to 100% of regular pay.

POST RETIREMENT MEDICAL CONTRIBUTION: A monthly contribution is made by the County towards retiree health insurance offered through the County as governed by the applicable Memorandum of Understanding.

OTHER: There may be other benefit provisions as specified in the applicable Memorandum of Understanding. Please contact the recruiter listed on the job posting directly for more information.

01

How many years of full-time experience do you possess in General Clerical work?

• No experience
• Less than 1 year
• 1 - 3 years
• 3 - 5 years
• More than 5 years

02

What is the highest level of education you have from an accredited college or university in business or public administration, economics, finance, accounting, auditing or a closely related field?

• None of these
• Less than 30 semester or 45 quarter units
• At least 30 semester or 45 quarter units
• At least 60 semester or 90 quarter units
• At least 90 semester or 135 quarter unites
• At least 120 semester or 180 units
• I have my Associates degree
• I have my Bachelors degree
• I have my Masters degree
• I have my Doctorate degree

03

How many years of work experience do you have performing a variety of office support duties such as typing correspondence and/or email, data entry, record keeping, filing, answering and/or routing calls, copying, faxing, or similar activities?

• No experience
• Less than 1 year
• 1 to 3 years
• 3 to 5 years
• More than 5 years

04

How many years of experience do you have working in a call center environment, receiving a large volume of requests by telephone?

• No experience
• Less than 1 year
• 1 to 3 years
• 3 to 5 years
• More than 5 years

05

Please rate your proficiency in Microsoft Office Word.

• Beginner
• Intermediate
• Advanced

06

Describe your level of experience with mail merging.

• Beginner
• Intermediate
• Advanced

07

Please rate your proficiency in Microsoft Excel.

• Beginner
• Intermediate
• Advanced

08

How many years of work experience do you have creating spreadsheets, using functions and formulas in Microsoft Excel?

• Less than one year
• 1 to 3 years
• 3 to 5 years
• More than 5 years

09

Please rate your proficiency in Microsoft Publisher.

• Beginner
• Intermediate
• Advanced

10

Please rate your proficiency in Microsoft Outlook.

• Beginner
• Intermediate
• Advanced

11

How many years of experience do you have transcribing dictation, or taking and typing meeting minutes?

• No experience
• Less than 1 year
• 1 to 3 years
• 3 to 5 years
• More than 5 years

12

Do you fluently speak Spanish?

• Yes
• No

13

Do you possess a valid Californias Drivers License?

• Yes
• No

14

Are you a current or temporary County of Riverside employee?

• Yes
• No

15

Are you willing to work in the Western-County Region (Riverside, Corona, Norco, Moreno Valley, and surrounding cities) of Riverside County?

• Yes
• No

16

Are you willing to work in Blythe, California ( Blythe is located 225 miles east of Los Angeles and 150 miles west of Phoenix, Arizona)?

• Yes
• No

17

Are you willing to work in the Southern Region (Elsinore, Temecula, Murrieta, Menifee) of Riverside County?

• Yes
• No

18

Are you willing to work in the Mid-County Region (Beaumont, Banning, Hemet, San Jacinto) of Riverside County?

• Yes
• No

19

Are you willing to work in the desert locations of the County of Riverside (Palm Springs, Cathedral City, Rancho Mirage, Palm Desert, Indio, Coachella and surrounding cities)?

• Yes
• No

20

Are you interested in working for the County of Riverside District Attorneys Department?

• Yes
• No

21

Are you willing to work in a Hospital or Clinic setting?

• Yes
• No

22

Are you willing to work in an inpatient, locked down facility such as a mental health or psychiatric hospital?

• Yes
• No

23

How many years of work experience do you have working in a clinical setting such as in a public health clinic, public or private hospital, or private medical office which included patient contact.

• No experience
• Less than 1 year
• 1 - 3 years
• 3 - 5 years
• More than 5 years

24

Are you willing and able to work 2nd shift from 3:00 pm to 11:30 pm?

• Yes
• No

25

Are you willing and able to work 3rd shift from 11:00 pm - 7:30 am?

• Yes
• No

26

Are you able to work weekends and holidays?

• Yes
• No

27

How many years of experience do you have working in a call center environment, receiving a large volume of requests by telephone?

• None
• Less than 1 year
• 1 to 3 years
• 3 to 5 years
• More than 5 years

28

What is your work experience gathering and intaking information, compiling, and preparing reports?

• No experience
• Less than 1 year
• 1 to 3 years
• 3 to 5 years
• More than 5 years

29

How many years of work experience do you have handling sensitive/confidential data and/or documents such as personally identifiable information, check stubs, banking information, police reports, and related documents?

• None
• Less than 1 year
• 1 to 3 years
• 3 to 5 years
• More than 5 years

30

How many years of experience do you have in an administrative support and/or secretarial capacity with responsibilities for screening calls, maintaining an appointment calendar, composing correspondence, and researching, compiling, and preparing reports?

• No experience
• Less than 1 year
• 1 - 3 years
• 3 - 5 years
• More than 5 years

31

How many years of experience do you have working in a clerical, secretarial or administrative capacity directly supporting an agency/department head, deputy director, or assistant department head?

• No experience
• Less than 1 year
• 1 -3 years
• 3 - 5 years
• More than 5 years

32

How many years of experience do you have using EPIC Electronic Medical Records software?

• None
• Less than 1 year
• 1 - 3 years
• 3 - 5 years
• More than 5 years

Required Question

Employer County of Riverside

Address County Admin. Center P.O. Box 1569

4080 Lemon St., 7th floor

Riverside, California, 92502-1569

Phone Contact Recruiter for Job Information

Website http://www.rc-hr.com