Office Assistant (Healthcare)

Job Title: Office Assistant (Healthcare)
Location: Athens, TN (Onsite)
Duration: 10+ Months Contract
Interview Type: In Person

JOB OVERVIEW:

The Division of Community Health Services (CHS) is seeking a Primary Care Public Health Office Assistant. CHS provides public health, primary care, and medical services in local health departments throughout the state. The Primary Care Public Health Office Assistant performs clerical tasks in the health department primary care clinic(s). These tasks include patient registration, scheduling, patient check-in and check-out, patient reminder and follow-up calls, referral coordination and other duties as assigned. Applicants should be customer- focused, self-motivated, team-oriented, and willing to travel as needed, throughout the region.

KEY RESPONSIBILITIES:

• Schedule and manage patient appointments
• Inform patients of any visit requirements
• Collect and update client demographic information for registration purposes
• Review documentation to determine eligibility for federal and state programs
• Input data into the health department management information systems
• Interact with multiple computer software systems to input/receive information
• Process the cash drawer and balance to ensure fiscal responsibility
• Inform clients of their rights and responsibilities for participation in programs
• Obtain prior authorization per guidance, before releasing medical information
• Assist in obtaining prior authorization from insurers through the gathering and submission of
• documentation before services are rendered, as applicable
• Compile appropriate forms for services requested to ensure efficient clinic flow
• Scanning and Indexing records into the electronic medical record
• Maintain a positive, constructive, and cooperative work environment

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:

• High School Diploma or equivalent and experience equivalent to two years of full-time customer

service delivery and/or clerical/office work. This position requires a current driver's license and
Tennessee Bureau of Investigation background check.

• Substitution of Education for Experience: Course work credit received from an accredited college or university may substitute for the required experience on a year-for-year basis to a

maximum of two years (e.g., 45 quarter hours may substitute for one year of the required
experience).

PREFERRED QUALIFICATIONS:

• Prefer candidate to possess medical front office experience including understanding medical

terminology for accurate scheduling and insurance coding.