Administrative Skills, Calendar Management, Communication Skills, Customer Experience, Customer Relations, Customer Support/Service, Detail Oriented, English Language, Health Insurance, Maintenance Services, Microsoft Excel, Microsoft Outlook, Microsoft Word, Multilingual, Multitasking, On Site Support, Order Processing, Organizational Skills, Resolve Customer Issues, Sales, Schedule Development, Spanish Language, Team Player, Telephone Skills, Track Customer Issues
LOCATION
Green Bay, WI
POSTED
3 days ago
Office Assistant
At Ultimate Air, we know our office team is just as important as our technicians in creating an exceptional customer experience. We''re looking for a friendly, organized, and dependable professional who enjoys helping customers, keeping schedules on track, and being the person everyone can count on. If you enjoy a fast-paced office where every day is a little different, we''d love to meet you.
Why Join Ultimate Air?
Friendly, supportive, and team-oriented culture
Stable, year-round employment with a growing company
Opportunity to expand your skills and grow your career
Medical Insurance - 100% employer-paid employee coverage
Simple IRA with up to a 3% company match
Paid Vacation
Paid Holidays
Position Summary: As our Office Assistant, you''ll play a vital role in supporting both our customers and field technicians. You''ll be the friendly voice customers rely on when they call, while also helping keep our service department organized and running efficiently.
Your responsibilities will include:
Answering incoming calls and providing outstanding customer service
Scheduling maintenance, service, and sales appointments
Coordinating service agreement visits and managing appointment calendars
Communicating with customers regarding appointment times and schedule updates
Supporting technicians by managing schedules and adjusting appointments as needed
Entering work orders and maintaining accurate customer records
Assisting with general administrative and office support tasks
Working closely with the entire team to ensure a smooth customer experience
Schedule: Monday-Friday | 8:00 AM-4:30 PM
What We''re Looking For
At least 1 year of customer service, administrative, or office experience
Friendly, professional, and customer-focused attitude
Excellent communication and phone skills
Comfortable managing multiple priorities in a fast-paced office
Strong organizational skills with exceptional attention to detail
Experience with multi-line phone systems preferred
Proficiency with Microsoft Word, Excel, and Outlook
Ability to communicate effectively in English, both verbally and in writing
Bilingual (Spanish/English) is a plus
You''ll Be Successful If You...
Enjoy helping customers and solving problems
Stay organized even when things get busy
Can juggle multiple tasks without losing attention to detail
Take initiative and enjoy being a dependable member of a team
Bring a positive attitude and enjoy working with both customers and coworkers