Accounts Payable, Administrative Skills, Billing, Calendar Management, Cloud Computing, Communication Skills, Construction, Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Support/Service, Database Administration, Database Technology, Detail Oriented, Develop and Maintain Customers, ERP (Enterprise Resource Planning), HVAC, Life Insurance, Maintenance Services, Microsoft Excel, Microsoft Office, Microsoft Product Family, Microsoft Word, Organizational Skills, Plumbing, Project Schedule, Project/Program Coordination, Team Player, Telephone Skills, Vision Plan
Office Assistant| $18.00 - $24.00 per hour, depending on experience
Work Hours: Monday through Friday | 8:00am to 4:30pm
Position Overview:
- Answering incoming calls
- Scheduling service calls & dispatching service technicians
- Scheduling routine maintenance appointments
- Calling customers with lead time for service
- Logging warranties and rebates
- Preparing service invoices / AP
- Maintain customer database with current information
- Clear and concise communications with department managers, employees, and company customers
- We use Service Titan, a cloud-based CRM system
Scott Brothers Heating and Air, Fleetwood, NC.
We are one of the fastest growing HVAC retailers in the High-Country area! We are a Residential and Commercial HVAC heating and cooling company. Our great reputation is built on over 30 + years of experience with highly satisfied customers and an excellent reputation!
Benefits:
- Medical Blue Cross/Blue Shield
- Vision insurance options
- 8 Paid holidays
- Paid vacation
- Life insurance
- Short and long-term disability
- IRA with 3% match
Qualifications:
- 2 + years related experience in an office setting in customer service, dispatcher, schedule coordinating, project coordinating, or equivalent combination of education and experience
- Stellar customer service skills
- A pleasant phone demeanor and desire to provide excellent customer service
- CRM / ERP database experience, we use Service Titan a cloud-based system
- Microsoft Office products experience specifically Word, Excel
- Strong organizational skills and high attention to detail
- Organized and ability to work independently & as a team
- Knowledge of HVAC, plumbing or construction industry recommended but not required
- High school Diploma or equivalent
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Scott Brothers Heating & Air Inc