Office Assistant

As the primary person on the front lines of customer service, the office assistant handles inbound & outbound contact with customers including, but not limited to: Answer inbound phone calls promptly during business hours. *Eligibility for company benefits contingent upon completion of the initial employee probationary period and at the discretion of the Franchise Owner.

Benefits:

• Flexible schedule

Roles & Responsibilities:
As the primary person on the front lines of customer service, the office assistant handles inbound & outbound contact with customers including, but not limited to:
      

• Answer inbound phone calls promptly during business hours
• Respond to any voicemails and messages from the answering service (if applicable)
• Respond to inbound email correspondence, and forward on as appropriate
• Greet customers and all other walk-ins
• Screen incoming leads/potential customers
• Schedule estimate appointments
• Assist Estimators with follow-ups on pending sales/ quotes by phone and email
• Schedule installs as needed
• Keeping office clean/tidy
• Other duties as assigned

Qualifications & Educational Requirements:

• All candidates must be able to pass initial background check and drug test

Preferred Skills:

• Excellent verbal/written communications skills
• Microsoft Office proficient (Word, Excel)
• Hardworking, motivated, with excellent organizational and time-management skills

*Eligibility for company benefits contingent upon completion of the initial employee probationary period and at the discretion of the Franchise Owner.