At Integrea Community Mental Health System, you're not just joining a workplace-you're joining a mission‑driven team that cares deeply about its consumers, its community, and each other. We invest in our employees with comprehensive benefits-including Blue Cross/Blue Shield health and dental, vision and supplemental insurance options, and the security of participating in the Retirement Systems of Alabama (RSA).
Position Summary:
The Office Assistant provides front-line administrative and clerical support to ensure smooth day-to-day operations within the mental health clinic. This position is responsible for greeting consumers, managing phone calls, scheduling appointments, and maintaining accurate records. A key responsibility is to collect, verify, and update insurance information and demographic data to ensure compliance and proper billing.
Key Responsibilities:
- Greet consumers and visitors with professionalism and courtesy, creating a welcoming environment.
- Answer and direct phone calls, respond to inquiries, and schedule appointments for providers.
- Collect, verify, and update consumer insurance information at intake and during ongoing visits.
- Maintain current demographic and contact information for consumers in the electronic health record system.
- Assist with processing forms, medical records requests, and other administrative tasks.
- Support clinical and administrative staff by preparing and organizing documentation as needed.
- Ensure compliance with HIPAA and confidentiality regulations when handling consumer records.
- Monitor the waiting area and assist consumers with questions, forms, and general support.
- Assist with billing preparation by verifying insurance coverage and eligibility when requested.
- Perform general office duties including filing, faxing, scanning, and data entry.
- Perform all other duties as assigned.
Qualifications:
- High school diploma or equivalent required; associate degree in office administration, business, or healthcare preferred.
- Previous experience in a healthcare, behavioral health, or office setting strongly preferred.
- Active CNA Certification strongly preferred.
- Knowledge of medical insurance verification and demographic data collection preferred.
- Proficiency in Microsoft Office Suite and electronic health record (EHR) systems.
- Strong interpersonal, communication, and customer service skills.
- Ability to maintain professionalism and confidentiality in a mental health care environment.
- Strong organizational skills and attention to detail.
- Excellent interpersonal and communication skills.
Work Environment & Schedule:
- This is a non-exempt, full-time position.
- Standard hours are Monday through Friday, 8:00 AM - 4:30 PM EST
- Some flexibility may be required based on clinic needs or events.