Office Assistant

Position Details

Position Information

Working Title of Vacant Position Office Assistant Job Type Full Time Posting Type City Employees Only Number of Vacancies 1 Department HUMAN SVCS Division HS-SOCIAL SERVICES ADMIN Requisition Number 2026280 Number of hours worked per week 40 Work Schedule

8:00 AM - 5:00 PM (Monday-Friday)

Work Site Location Chesapeake, VA. Position Driving Requirement O - Occasional Pay Grade GE01 Pay Basis Semi-Monthly Advertised Salary

$34,360/ annually

Starting salary based on qualifications and experience

Job Description

Are you organized, friendly, and ready to put your clerical skills to work in a meaningful way? Join a dedicated, mission-driven team where your attention to detail and customer service skills directly support vital services for our community!

The City of Chesapeake's Department of Human Services is seeking a dependable and detail-oriented Office Assistant to provide essential clerical and administrative support within a fast-paced, service-driven environment. This position is an integral part of the team, ensuring the smooth and efficient operation of day-to-day activities and serving as a key point of contact for clients and staff. The ideal candidate will demonstrate excellent communication skills, a strong commitment to customer service, and the ability to manage routine office responsibilities with professionalism and discretion.

ESSENTIAL TASKS:

• Answers the main telephone line and directs incoming calls to the appropriate personnel; takes and relays messages as necessary.
• Greets and assists clients and visitors; provides routine information or directs them to the appropriate department or staff member.
• Performs routine office tasks such as data entry, filing, typing letters, forms, and correspondence, photocopying, and faxing.
• Schedules client interviews, appointments, or inspections as needed.
• Sorts and files office materials; verifies the accuracy and completeness of records and documents.
• Maintains and updates departmental records, logs, and databases in accordance with established procedures.
• Processes incoming and outgoing mail; prepares service requests and documents for distribution.
• Assists with ordering, receiving, and maintaining inventory of office supplies.
• Supports special projects and performs other administrative duties as assigned by the supervisor.

WHAT YOU BRING:

• Proven experience in clerical or administrative support roles, preferably within a public service or office environment.
• Strong communication skills, both verbal and written, with a friendly and professional demeanor.
• Exceptional organizational abilities and attention to detail.
• Ability to manage multiple tasks efficiently and prioritize workload effectively.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and general office equipment.
• Comfort working in a fast-paced, open office setting with frequent interaction with the public and team members.
• Commitment to maintaining confidentiality and handling sensitive information with discretion.
• Positive attitude, reliability, and a strong work ethic.

The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure, for a full list of benefits and employee perks.

Required Qualifications

VOCATIONAL/EDUCATIONAL REQUIREMENT:

Requires high school diploma or GED/HSE.

EXPERIENCE REQUIREMENT:

In addition to satisfying the vocational/education standards, this class requires a minimum of six months of full-time equivalent experience in administrative support.

SPECIAL CERTIFICATIONS AND LICENSES:

Require valid driver's license and driving record in compliance with City Driving Standards.

SPECIAL REQUIREMENTS:

Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.

Preferred Qualifications

PREFERRED QUALIFICATIONS:

• Preferred a minimum of one year of call center or office administration experience.
• Thorough knowledge of current business practices and protocols involved in providing services and quality customer services to internal/external customers.
• Proficiency with Microsoft Office program preferred
• Demonstrated ability to communicate effectively verbally.
• Significant attention to detail and strong organizational and follow-up skills, with the ability to prioritize and meet deadlines.

Posting Detail Information

Job Open Date 06/08/2026 Job Close Date 06/14/2026 Open Continuous No Special Instructions to Applicants

ADA Checklist

Overall Physical Strength Demands

Overall Physical Strength Demands S=Sedentary - Exerting up to 10 lbs. occasionally or small weights frequently; sitting most of the time.

Physical Demands

C = Continuously- 2/3 or more of the time. F = Frequently- From 1/3 to 2/3 of the time. O = Occasionally- Up to 1/3 of the time. R = Rarely- Less than 1 hour per week. N = Never- Never occurs.

Standing Frequently- From 1/3 to 2/3 of the time. Sitting Continuously- 2/3 or more of the time. Walking Frequently- From 1/3 to 2/3 of the time. Lifting Frequently- From 1/3 to 2/3 of the time. Lifting Amount Exerting up to 10 lbs Carrying Frequently- From 1/3 to 2/3 of the time. Carrying Weight Exerting up to 10 lbs Pushing/Pulling Frequently- From 1/3 to 2/3 of the time. Pushing/Pulling Weight Exerting up to 10 lbs Reaching Occasionally- Up to 1/3 of the time. Handling Occasionally- Up to 1/3 of the time. Fine Dexterity Frequently- From 1/3 to 2/3 of the time. Kneeling Occasionally- Up to 1/3 of the time. Crouching Rarely- Less than 1 hour per week. Crawling Rarely- Less than 1 hour per week. Bending Occasionally- Up to 1/3 of the time. Twisting Frequently- From 1/3 to 2/3 of the time. Climbing Rarely- Less than 1 hour per week. Balancing Rarely- Less than 1 hour per week. Vision Continuously- 2/3 or more of the time. Hearing Continuously- 2/3 or more of the time. Talking Continuously- 2/3 or more of the time. Foot Controls Continuously- 2/3 or more of the time. Machines, Tools, Equipment and Work Aids Used

Computer, copier, fax, telephone, scanner, adding machine, calculator, printer, car and any other related equipment.

Protective Equipment Required

N/A

Health and Safety

D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never

Mechanical Hazards N = Never Chemical Hazards N = Never Electrical Hazards S = Seasonally Fire Hazards S = Seasonally Explosives S = Seasonally Communicable Diseases S = Seasonally Physical Danger or Abuse S = Seasonally Other If Other, Description

Environmental Factors

D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never

Dirt and Dust N = Never Extreme Temperatures N = Never Noise and Vibration N = Never Fumes and Odors N = Never Wetness/Humidity N = Never Darkness or Poor Lighting N = Never Primary Work Location Office Environment

Non-Physical Demands

C = Continuously- 2/3 or more of the time. F = Frequently- From 1/3 to 2/3 of the time. O = Occasionally- Up to 1/3 of the time. R = Rarely- Less than 1 hour per week. N = Never- Never occurs.

Time Pressures Continuously- 2/3 or more of the time. Emergency Situations Frequently- From 1/3 to 2/3 of the time. Frequent Change of Tasks Continuously- 2/3 or more of the time. Irregular Work Schedule/Overtime Occasionally- Up to 1/3 of the time. Performing Multiple Tasks Simultaneously Continuously- 2/3 or more of the time. Working Closely with Others as Part of a Team Continuously- 2/3 or more of the time. Tedious or Exacting Work Continuously- 2/3 or more of the time. Noisy/Distracting Environment Continuously- 2/3 or more of the time. Other If Other, Description Can anyone assist the employee in performing the primary tasks assigned to this position? If yes, identify the eligible task(s)

No

Professional References

Professional References

Please provide contact information for professional references.

Minimum Requests 0 Maximum Requests 4

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • Do you possess a valid driver's license and a driving record that is in compliance with the City's Driving Standards? Please review position requirements for details.

• Yes

• No

• • This position is for City employees, volunteers, temporary workers, and interns only. Are you currently a City of Chesapeake employee, volunteer, temporary worker, or intern? This information will be verified. Please update your application accordingly.

• Yes

• No

Applicant Documents

Required Documents

• Resume

Optional Documents

• Transcripts
• Letter of Recommendation